Straight Talk: Vision Office Systems’ Fred Habbal Predicts Independent Dealers Will Prevail

The tides of change are swirling all about the office technology space, but don’t pass along any gloom and doom predictions to Fred Habbal. The founder and owner of Vision Office Systems (VOS) of Charlotte, NC, has logged nearly 40 years of experience in the industry, and he’s
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The Rebirth of Xerox: How a Century-Old Manufacturer is Transforming the User Experience

It stands to reason that if one wants to still look good at the age of 110, it takes more than a little cosmetic surgery to make it reality. For the Xerox Corporation, it began with January’s separation into two companies: Conduent, a business process outsourcing company, and
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Managed Print and IT: Gateways to a Growing World of Dealer Services

Sell everything as a service. Anyone who has sat in on a conference presentation exploring the future of the office technology space is familiar with that refrain. It’s a conversation that begins, but doesn’t end, with managed print services and managed IT. Think of these two
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Difference Maker Dick Elixman Focuses on Improving Businesses and Lives of Other People

The list of professionals who have positively impacted their businesses and clients in the office technology world is tremendous, as the 2017 ENX Magazine Difference Makers list will attest. But there’s something to be said for those individuals who invest their time and
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First Contact: Don’t Let the Bane of Online Forms Steer Opportunities Elsewhere

I’ve witnessed many changes during my 25 years of working as a journalist, particularly in regards to how people communicate. I’d like to share an observation I’ve made in visiting dozens of dealer websites during the time I’ve been with ENX Magazine: the proliferation of
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Difference Maker Jane O’Brien of Q2 LLC Adds Joy to Her Business Journey

One of the fundamental truths of life is that the joy is in the journey, the process that takes us from point A to point B rather than a laundry list of goals to be checked off a bucket list. For Jane O’Brien, both business and life present an opportunity to slow down and enjoy
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Avoiding Common Pitfalls Crucial to Selling ECM, Document Capture and Software Solutions

When it comes to the success of offering ECM, document capture and other software-based solutions, dealers often slip up during the vetting and delivery processes. Thorough communication with the customer is a good start toward skirting potential hazards but is by no means a
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Top Toshiba Midwest Dealer James Imaging Grows Through Customer-Centric Approach

Toshiba honored a number of top-performing U.S. independent resellers during its 2017 LEAD (Learn, Engage, Act, Deliver) Conference, held during the first week of May in Orlando, FL. One of the honorees was James Imaging Systems of Brookfield, WI, which captured the Midwest
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Difference Maker Ray Stasieczko Relishes Charting Path to Unlock Challenges

There’s a line from an old song by the Eagles, “Already Gone,” that makes the point, “So often times it happens that we live our lives in chains…and we never even know we have the key.” In a sense, we’re bound by our inability to see the solution to sometimes simple problems.
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Post-sale Service and Support Critical in Delivering Full Value of ECM, Software Solutions

Closing the sale on enterprise content management (ECM), document capture and other software solutions marks only the beginning of a relationship between office equipment technology dealers and their client base. The ability to deliver customer service and support on the back end
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Difference Maker Tracey Koziol of Xerox Finds Delivering Meaningful Change Gratifying

A wise person once said, if you want to score a touchdown, then throw the football into the end zone. You won’t hear any argument on that philosophy from Tracey Koziol. The senior vice president, Workplace Solutions Business Group for Xerox, is an ardent believer in setting
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Building Credibility, Confidence Pivotal for Dealers Selling ECM Solutions

Guidance and confidence. These are two hallmarks of the value proposition dealers can provide to their clients when conducting an assessment of their potential ECM, document capture and software requirements. Astute and accurate guidance, when properly delivered, instills
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Core Values, Superior Tech Service Fuels Zeno Office Solutions’ Dominance of Oil and Gas Markets

The name Zeno, derived from the Greek and taken from the name Zenon, is commonly connected to a pair of well-known philosophers—Zeno of Elea and Zeno of Citium, the latter being the founder of the Stoic school in Athens. It’s also derived from the theonym Zeus. Thousands of miles
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Working Beyond Customer Requirements: Consultative Approach to ECM Helps Maximize Workflow Efficiency

While it falls upon dealers to ensure that their end-user customers are being equipped with the proper tools to facilitate ECM, document capture, and related software solutions, the software developers themselves boast a wide-angled perspective that reaches beyond the scope of
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Managed IT and Cloud Services Spark Thermocopy Growth Platform

Though its founding day might indicate a trick is about to be pulled, Knoxville, TN-based Thermocopy did, in fact, begin on April 1, 1964, with Randall Sumner and two partners each kicking in $50 investments to go with a $3,000 note for operating capital. The company debuted as a
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