The copier and multifunction printing device continues to grow and evolve to the point where end users are not as concerned with the specifications of a model as much as they are whether it can be tweaked to meet their individual needs. OEMs have raised the bar on speeds and Read More

In an industry where change is a constant companion and new technology threatens to completely erase time-tested ways of doing business, Mark Kardoush seeks to be a beacon of consistency by offering nothing but the highest-quality products to his customer base. Experience is Read More

Not many office technology dealerships are willing to make a deep, thoughtful evaluation of the way they do business, and fewer still are willing to make significant changes to their product and service offering and company culture. Then again, not many dealers boast the Read More

When the term artificial intelligence is bandied about, it conjures images of free-moving robots taking the place of humans, summoning the need for actor Will Smith to save the day. OK, so maybe Hollywood has the penchant for embellishing reality, but AI and the Internet of Read More

The lease on a customer’s copier or multifunctional device is about to expire. Does the client accept the next iteration in an OEM’s line, or has its business needs evolved to the extent that it’s necessary to move in another direction? To that end, what are the drivers that are Read More

It is almost all an office equipment dealership can handle in tending to the day-to-day operations—dealing with staff, customers, vendors, suppliers…doing everything that’s necessary to keep the lights on and the venture profitable. After all, how many of us have the time, Read More

Selling, in its purest form, is the ability to reach out to prospects in a manner that, though it may be uncomplicated in its mechanics, has a tendency to resonate with people. A campaign need not be so elaborate and complicated to capture attention, for sometimes the smallest, Read More

Carlsbad, CA—You have to give Rick Taylor credit. The man knows how to work a room. Taylor, the president and CEO of Konica Minolta Business Solutions U.S.A., played the role of emcee and talk show host on the opening day of the company’s FutuREady Dealer Conference, which was Read More

There are several ways one can view an obstacle. It can either be a roadblock or deterrent to your ultimate goal, or it can merely serve as a bump in the road. Those with big-picture perspective will opt for the latter, every time out. Glenn Laverty, senior vice president, Ricoh Read More

The world of marketing is something of an inexact science that search engine optimization and analytics attempt to turn into a mathematical equation when it comes to pay per click (PPC) search ads. Naturally, getting potential customers to click on a PPC ad is only square one of Read More

It really comes as no surprise that some of the most intelligent and transformative performers in the world of technology innovation embark on a never-ending quest for knowledge that merely begins from the time they emerge from university, touting degrees without a sense of Read More

Cold calls, warm leads and hot prospects. It seems most office technology dealerships are fairly adept at taking the temperature of their clients and prospective business partners, but sometimes it takes old-fashioned and sometimes indirect interactions to help set the stage for Read More

If any chief executive has earned the right to be cloistered in a proverbial ivory tower, it would be Jim Cerkleski. He is the CEO of Clover Holdings, a company with annual revenue in excess of $1 billion, backed by more than 19,000 employees and 60 locations in 18 countries. It Read More

Philadelphia—Day two of the BTA Grand Slam here at the Marriott Downtown was a spirited affair for the approximately 50 dealers in attendance, with an educational agenda that was uplifting, informative and even downright frightening. But the combination of these lively Read More

Natural selection is not a term limited to the animal kingdom or even nature. Survival of the fittest most certainly applies to the world of office technology equipment, and Michael Walsh finds himself smack in the middle of a competition jungle down in the Atlanta suburb of Read More