At this time of year, our editorial focus concentrates on the annual Difference Maker edition. We canvass readers to find out who are the movers and shakers impacting the industry in a positive manner. I find this to be a refreshing diversion from the monthly overview of products Read More

Troy Turner is a living, breathing embodiment of the Southern Gentleman—he’s an entrepreneurial businessman with multiple interests, a family man, a lover of horses (after all, he hails from Kentucky) and a person who prioritizes the needs of others before his own. He has managed Read More

Lauren Hanna isn’t necessarily looking to invite new competition into her dealership’s markets. But the production print manager for Blue Technologies, based in Cleveland, sees an undeniable opportunity for dealers to not only go deeper with existing accounts, but generate Read More

In 2015, Canon Solutions America (CSA) made a bold unveiling with the introduction of its Océ VarioPrint i300 color digital press, a sheetfed inkjet production printing system that gave commercial printers an outlet to markets and applications that were previously prohibitive due Read More

Verticomm, the managed IT division of Denver-based All Copy Products, has been providing the full range of managed network services since 1999. Nearly 20 years later, the full dossier of products and services may bear little resemblance to its original platform, but the core Read More

In a bit of a nod to the Captain Obvious in all of us, perhaps one of the secrets to ensuring future growth for managed IT providers is to furnish the full spectrum of IT needs for clients. While there may be no universally-accepted platform of product and servi Read More

Seeking to make more effective use of its alliance with Service Leadership Inc., Collabrance LLC announced two new peer groups that will focus exclusively on copier dealers and partners who use the Collabrance managed IT services platform. Two new peer groups are being rolled out Read More

There’s no dearth of talk surrounding the need for enhanced security for businesses when it comes to protecting the sanctity of their servers, data, storage and personal computers. But it was the desire to channel that awareness and focus it on one of the most often-overlooked Read More

Have you ever watched a NASCAR race in person or on television? It’s an interesting study in competitiveness. Forty individual drivers get behind the wheel of a car that is constructed to an exact set of specifications, hence the “stock car” designation. Each of the pit crews Read More

Epson America chose Valentine’s Day to begin shipping its newly-christened WorkForce Pro WF-C5000 series, which replaces the WF-5000 series of color workgroup printers. It was an appropriate release strategy; given how fond users were of the previous iteration of the lin Read More

Businesses often take years to develop a sterling reputation. Yet, it only takes one slip, one promise unfulfilled, to undo years of hard work and diligence. In a community as tightly-knit as the office technology space, one piece of bad news travels 10 times as fast as 10 Read More

Todd Croteau does not claim to have all the answers. But the president of All Covered, the IT services division of Konica Minolta, is heartened by the knowledge that with more than 800 engineers in 35 locations across the United States, the answer to any IT-related issue—no Read More

At the onset of its creation, the founding principles for Collabrance walked hand-in-hand with the company’s mission: Helping our customers achieve greater success. The task at hand wasn’t an easy one; the company wanted to take an industry as complex and convoluted as managed IT Read More

Like millions of other Americans, Les Olson grew up during the Great Depression, a time in which family was just about the only thing many people could count on. And even there, Olson’s losses were heart-wrenching. An older brother passed away, and on Les’ first day of high Read More

Any conversation involving managed IT generally centers on the 8,000-pound gorilla in the room: security. Last summer, more than 143 million U.S. consumers saw their personal information (social security numbers, birth dates, addresses, etc.) exposed in the Equifax breach. And Read More