The most senior of office technology dealership executives, from owners to VPs of sales to grizzled down-the-street sales reps, can fondly recall (perhaps fondly is not the accurate term) the days of loading copiers into the backs of wood-paneled station wagons, then lugging them Read More

Director and writer Woody Allen is credited with the phrase “80 percent of life is showing up.” Perhaps it is what we do, after we arrive, that closes the gap on the remaining 20 percent. Elliot Williams loves that phrase, likely because the product manager at Epson America works Read More

As we put the wraps on this month’s state of the industry overview of new technologies that dealers are bringing to their client’s office, one thing’s for sure. It’s kind of hard to top a telepresence robot, 3D printing systems and atmospheric water generators. Still, there are Read More

New York—Xerox welcomed a couple dozen analysts and press members to its executive briefing center in the heart of the Big Apple on Oct. 10 for the Today’s Smart Workplace Assistant briefing, and it’s safe to say the venerable manufacturer harbors an appetite for the app. A Read More

When Christian Pepper came up with the idea of the GOLD LINE Challenge, the president of LD Products Channel Partner Division wasn’t looking for a gimmick to move new-build cartridges. He was seeking a forum on the question that has been debated, kicked around and, indeed, Read More

New York — A state appellate court here has overturned preliminary injunctions requested by activist investors who had blocked the merger of Fuji Xerox and Xerox, possibly opening the door to negotiations between the embattled firms. Reuters reported that the ruling could give Read More

Nashville, TN—The cavernous and expansive Gaylord Opryland Resort and Convention Center perhaps should come equipped with its own Sherpa guide to make sense of direction a lot easier for its guests. However, the notion of guidance and direction fit in well with the theme of Read More

Whether we like it or not, business is a results-driven game. A company can have all the right people, processes and technologies necessary to set the stage for success, but in the end we’re measured, judged and evaluated on outcomes. Like a fitness instructor in a room full of Read More

He may still be on the smiling side of 30 years of age, but one might argue that Preston Woolfolk is an old soul. The co-president of DOCUmation has logged a lot of industry miles in a relatively short period of time, but perhaps the true reason for his “old soul” moniker Read More

If you had the opportunity to check out our October State of the Industry report on nontraditional product offerings that can offer a foray into specific vertical markets, one of the questions you may have involves the ability to work them into managed service contracts. After Read More

The road to MPS proficiency can be a long and arduous journey, but as we wrap up September’s State of the Industry focus on the topic, we are reminded that there are a wealth of resources within reach that can mitigate some of the most common tripping points experienced along the Read More

For far too many people, the objective of the work day is to hear that five o’clock alarm and head for the exits. That kind of thinking sticks in the craw of James Morrissey. The vice president, U.S. Channels Unit of Xerox prefers to surround himself with energized team members Read More

There are a slew of reasons Brother International Corporation has to ignore the BTA channel, given its unofficial status as a mature space that’s facing continual decreases in the volume of pages printed. Yet the century-old manufacturer—perhaps best known for its line of Read More

The license plate on Bob Ferland’s car reads “$55 million,” and the president of Axion Business Technologies in Cranston, RI, has this message to constantly remind him of his growth goal. While it is highly unlikely that he will forget his target, he may need a new plate engraved Read More

The trade press in this industry has spent most of the last few years preaching to you, dear office technology dealership readers, about the virtues of expanding beyond the copier/MFP horizon. Be it managed print, managed network services/managed IT, enterprise content management Read More