“Can you do any better on the monthly payment?” This is a refrain that has been repeated ad nauseam since the beginning of time, or more specifically, since 1895, when banking mogul Frank J. Mackey’s Household Finance Corp. became the first financial company to offer installment Read More

You don’t need to stress the importance of establishing a sterling business reputation to Erica Huentelman. The executive assistant for Donnellon McCarthy Enterprises (DME) of Cincinnati has long appreciated embracing the highest of principles and derives no small amount of pride Read More

Rarely will a manufacturer wouldn’t go above and beyond to include a feature in its equipment that would address the needs of a minuscule percentage of end-users. But when even one or two percent can represent millions in revenue, that unwritten rule goes right out the Read More

Rarely has inflation been such a hot talking point, at least not to the degree we’ve witnessed in the past two-plus years. While its impact on the consumer sector has garnered much of the headlines, there are strong indications that businesses have not curtailed their Read More

When it comes to Difference Makers, David Sweetnam is a bit of a unicorn. For starters, the director of lab services for EMEA and Asia at Keypoint Intelligence is one of only a handful of European-born honorees. He currently resides in England, home of the original football sport Read More

Contract terms and conditions are a part of business life, a necessary evil, if you will. Many leasing agreements contain boilerplate language and stipulations. That doesn’t mean, however, that the client or prospect will see it that way. For a vast majority of business deals, Read More

Once the world of marketing communications sunk its talons into Naeran Rubio, it was a fait accompli that she would spend her career dedicated to advancing the business persona of her employer. Not that she didn’t look elsewhere, at least initially. After all, Rubio changed Read More

The value of PrecisionCore Heat-free Technology continues to be a compelling sales point for Epson America. This growing legend not only applies to A3 units, but A4 as well, a truth that dealer resellers and distributors are realizing with the release of each new product. With A4 Read More

In the M&A market, seeking out strong companies almost always begins with identifying those owners with impeccable leadership credentials. And when it came to inquiring about the availability of Commonwealth Digital Office Solutions, UBEO Business Services CEO Jim Sheffield Read More

In the past five years, office technology dealers have increasingly sought to lock down their most valued employees. Obviously, having long-tenured employees has always been a feather in the cap of companies that stress corporate unity and strong core values, so it’s not exactly Read More

Anyone with baseline sales experience can peddle office equipment. It’s the timber of the relationships an executive can forge with clients and prospects that will go a long way toward the success of a company. Or its lack thereof. Joshua Wickstrom, co-owner of Sharp Business Read More

Jenna Miner is a big fan of all things easy. The channel development manager for managed IT software behemoth ConnectWise wants to make it easier for office technology dealers and MSPs to do business with her company. She also loves technologies that can make work easier for Read More

During a hitch in the Navy, Tom McMahon received sage advice from a superior whom he considered a mentor. This was the 1980s, and this mentor wasn’t exactly a daily affirmation advocate or a life coach with a penchant for putting a comforting arm around your shoulder. Given the Read More

How would you like to pay? As consumers, it’s a message we’re bombarded with on a daily basis. The ways and means of completing a transaction have billowed to the point where cash has almost become the red-headed stepchild. We couldn’t possibly have envisioned a day when a phone Read More

By all accounts, 2024 has gotten off to a solid, if unspectacular, start. As we’ve noted in other stories, both in the magazine and newsletter articles, dealers are experiencing “first world” problems, such as the need to add staff and more physical space. It seems dealers are Read More