Kindness and Empathy Mixed with Talent Enable Toshiba Difference Maker Rick Havacko to Shine

Given his love for the game of softball (his Austin, Texas team even won its league recently), it’s not surprising that one of the axioms Rick Havacko abides by daily is that the name on the back of the uniform is not nearly as important as the name on the front of it. Absent the
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Deeper Dive: Nuggets of Wisdom for Taking on New Offerings

Selling new equipment is a lot like trying to lose weight. Suggesting to someone who’s trying to trim down that they need to “eat right and exercise” is accurate (if trite) advice. Anyone who has shed a fair amount of pounds can attest that there is more than a few fine details
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The Ultimate Team Player, Xerox Difference Maker Brian Kimball Builds Positivity

Although Brian Kimball isn’t really much of a sports enthusiast, outside of enjoying a game of golf, he certainly can appreciate the glamor, tradition and the significance of the Stanley Cup. The oldest trophy in North American sports, annually bestowed upon the champion of the
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Avoid Production Print Surprises: OEM Counsel Can Maximize Opportunities

Fans of television courtroom dramas are often captivated by the “gotcha” scenarios in which prosecutors spring a surprise witness or key piece of evidence that makes the jury and court gallery gasp in astonishment. It makes for compelling entertainment, but from a legal
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From AI to Production Print and Sales Enablement Tools, Keypoint Intelligence Tracks the Industry’s Future

When Keypoint Intelligence (KPI), a global solutions, testing and research entity, went shopping for a new leader in 2021, it found in Anthony Sci an intelligent and thoughtful executive with a multitude of experience in both the office technology dealer and manufacturer realms.
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Significant Growth and a Focus on People Enable Rhyme to Set New Standards for Success

As Mike Steinhoff drove down the streets of Madison, Wisconsin, something seemed eerily familiar. There were no cars on the road, businesses were closed and the streets were devoid of activity. It hit Steinhoff that he was a modern-day Dr. Robert Neville, one of the last
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An Endless Frontier of Applications, Substrates and Clients Bring Value to Production Print

While they have commonalities, such as productivity and ROI, there’s an interesting contrast between the worlds of MFPs and production print hardware. The former embraces the world of down-and-dirty printing where the information/data is the priority. In the other corner stands
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Selling the Sizzle: Taking Gems From Should-Have to Must-Have

There you stand, belly to belly with a client, and you’ve secured the order for a small fleet of MFPs and a dose of PaperCut software. Feeling good time, right? But since this customer already has his checkbook out, why not see what other solutions from your bag of goodies could
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Force Multipliers: Novatech Difference Maker Dave Moorman Enjoys Boost from Quality Team

Dave Moorman freely admits to being confident. He’s a two-sport star, in a sense, as president and CISO for Novatech—a big-picture executive meshed with a granular technology foundation. He’s even written a book on the subject. But long ago, Moorman realized that empowering his
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Are Gems Truly Gems if they Lack Recurring Revenue?

This is certainly not a new topic to frequent readers of ENX Magazine. Whenever the subject of diversification, non-traditional products or those we’ve dubbed “hidden gems” comes up, it piques the curiosity of dealers large and small. Also, whenever you expand the product and
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Rehabilitation and Redemption: CTC Difference Maker Virgil Brown Turns Life Around

Virgil Brown has always known God, but until a certain point the man known by friends as “Downtown” had never truly given his heart to the Lord. It took a 13-year addiction-fueled journey, 15 arrests, six-plus years of incarceration and being shot by police to set him upon a more
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Canon U.S.A. to Merge with CSA in Cost-Cutting Move

On the heels of a workforce reduction at its headquarters in Melville, New York, Canon U.S.A. has plans to consolidate its sales divisions and merge with its Canon Solutions America subsidiary, effective Jan. 1, 2025, the Long Island Business Journal reported. Citing an internal
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From Coal Mines to Office Tech, Centriworks Difference Maker J. Mark DeNicola Propelled by Values, Strengths

J. Mark DeNicola remembers the day he truly arrived as a business executive. It was 1989 and he was the CFO of Round Mountain Gold Corporation, a coal mining organization. Three companies held ownership stakes, which meant the firm was being guided by numerous execs from the
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Despite Enhanced Features, Epson Holds the Line on Pricing for Latest A4 Models

The raison d’etre for subsequent releases in a hardware product line is to offer something new of value, an enhancement to the existing unit’s capabilities, or an entirely new feature. For Epson America, the common denominator has long been the PrecisionCore heat-free technology,
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It’s Not Too Early: Elite Dealer Noms Summon the Industry’s Finest

One glance at the temperature gauge on the trusty SUV revealed an inconvenient reality. It was 100 degrees and the humidity in the northeast is unofficially the most oppressive on the planet. Someone wrote that on a Facebook post, so it must be true. OK, so maybe it’s worse
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