Given the aftermath of Hurricane Helene, the Business Technology Association (BTA) was forced to cancel the annual Fall Colors Retreat, which was scheduled for this week at the Omni Grove Park Inn in Asheville, North Carolina. The decision was made to cancel due to the impact of Read More

When it comes to attaining career aspirations, it often helps to borrow the roadmap for the journey you’re about to embark upon from someone who has successfully traveled that path. It’s not enough to only visualize being in a role; the path to actualization can be brought into Read More

For office technology dealer HR departments, perhaps no other area is more fraught with peril than the sales division. Traditionally, it sees some of the highest turnover rates. Training and development costs aren’t insignificant; in addition to those candidates who wash out Read More

Few people love a challenge more than Moody Hamdan and Natalia Lizarazo. The husband and wife tandem at the helm of AD Solutions, a Sharp AAA Platinum Level dealership located in Orlando, Florida, have an unlimited supply of optimism and clear vision for growth. After all, AD Read More

Office technology dealers are finding it more expensive to cover payroll, but that’s hardly a stop-the-presses narrative. It’s a development that has touched every business segment. As if sourcing workers wasn’t difficult enough, the bottom floor of wages continues to escalate. Read More

So you want to add production print to your menu of products and services? Before you phone up (or email) your OEM representative, it might be good to take a step back. No, make that two steps. Production print is…a tall task. We’re not talking removing King Arthur’s Excalibur Read More

Nearly 100 guests, including customers and manufacturer executives, converged on Greenville, South Carolina, for the official unveiling of MTS Office Systems’ new headquarters. The Sept. 19 grand opening, which included a ribbon cutting, facility tour and copier bash—complete Read More

It’s no secret that the office technology dealer circuit is blessed to have a large number of manufacturers whose offerings—while different in their own ways—meet a high standard of excellence. A quality hierarchy exists in the B2C world, where there are products aimed more at Read More

Some would argue that adding another manufacturer line, at face value, would not be a priority for Impact Networking. After all, the dealer—with reported revenues just shy of $200 million annually—is better known for its managed IT, cloud services and cybersecurity, with a boost Read More

Skills sets that are portable and adaptable to any number of business segments can make for a valuable commodity from a human resources standpoint. In the case of Evelyn Pichardo, who currently serves as director, partner experience for Brother International, what crystallized in Read More

Leading worldwide industry manufacturer Ricoh will be cutting 2,000 jobs, an initiative that will conclude in March, the Tokyo-based company announced late last week. The move comes as part of Ricoh’s corporate value improvement project, and includes a voluntary early retirement Read More

Exton, PA (Sept. 18, 2024) – Ricoh today announced its new monochrome production printers – the RICOH Pro 8400 series (RICOH Pro 8400S/8410S/8420S and Pro 8410/8420) – setting a new standard in reliability and sustainability in the production market. Designed with current Read More

Want to become an effective leader? Brian Balow ascribes to what he terms the “no ego approach.” The vice president for production sales and solutions, dealer channel, at Ricoh is loath to take credit for success, because he appreciates the fact that it takes the entire team to Read More

If there’s one thing that purveyors of production print equipment relish, it’s the opportunity to furnish services and supplies. The profit from the initial sale can be lucrative, depending on the machine in question and your definition of lucrative. But higher margins can be Read More

As any dealer interested in entering a new discipline will attest, there are a few key questions that precede the decision to pull the trigger. What’s the ROI? Is it a good fit for my customer base? Is there recurring revenue? What is driving demand? If you think about it, that Read More