Watching and listening are two vastly underrated tools for success in business. But John Sheehan learned early in his career that forging a strong relationship entails a combination of both in order to truly understand their needs. “My first lesson from one of my early mentors Read More

Panasonic has decided to close down its business communications unit, which includes its document scanners and unified communications businesses, according to an email sent to partners. The email, from Carlos Osuna, head of the business communications business unit at Panasonic, Read More

As we work our way through the balance of a thoroughly unforgettable year, we take solace in knowing that while every business has its share of adversity and challenges, the global pandemic was a shared experience that impacted all of us in different ways. Solace, you say? Read More

When Jeff Wilson entered the office technology space in the late 1990s, he only had a cursory knowledge of printers and copiers. That mattered little, because Wilson knew people. Blessed with the “gift of gab,” the man knew how to work a room. He’d been surrounded by older, Read More

One might successfully argue that the six degrees of separation game has much in common with COVID-19 and 2020. As we canvassed a year’s worth of news, events, trends, changes, challenges and opportunities, all of them shared the same criteria: because of COVID. It would be Read More

Optimism abounds as we approach New Year’s Day. In a year marked by frustration, the changing of the calendar signifies an opportunity to begin anew with a fresh slate. In the world of business, few positions are compelled to lean more Pollyanna than pessimistic than the humble Read More

One of the nice things that come with the territory of being Bob Goldberg is knowing that his impact on the industry will be keenly felt by generations to come. In early 2015, the Business Technology Association (BTA) established the Goldberg Legacy Scholarship in his honor to Read More

People of a certain age can ironically recall our parents admonishing us to “Be thankful for what you have.” It was usually in response to our protestations about not getting something we wanted, and probably didn’t need. Clearly, it’s a subjective exercise; outside of the basic Read More

The last time Epson gathered with its dealer partners, the venue was Loews Santa Monica, set against the backdrop of the Pacific Ocean in March. Within days of completing the inaugural Ink Boldly business inkjet conference, COVID-19 flipped the switch, and the script, on the Read More

Being a disruptive influence can be a lonely job. People are hard-wired to crave acceptance, and even if they hold an opinion that goes against the grain of conventional thinking, it is far easier to seek comfort in the company of the majority. Ray Stasieczko knows a thing or two Read More

An entire “During a Pandemic” how-to series could be published that is aimed at the business community—hiring during a pandemic, growing sales during a pandemic, maintaining corporate culture during a pandemic. As much as anything, COVID-19 has elevated our ability to construct Read More

When Dan Meyer graduated from Denison University with an economics degree in 1985, he knew very little about technology and even less about the office dealer industry. In fact, the only reason he landed his first job selling Savin copiers was that he knew someone who worked at a Read More

Admit it, you’re exhausted. This week’s presidential election has left our nation physically and emotionally spent. How many hours can one person spend staring at the Electoral College map? Suddenly, everyone is an expert on the voting proclivities of Wayne County, Michigan. Read More

Getting the job done. It’s an oversimplification of a task that oftentimes carries with it a high degree of difficulty. In the eyes of Jason LaComb, vice president of supply chain management and planning for Toshiba America Business Solutions (TABS), it is the mastery of both Read More

It is difficult to turn on a television these days. Unless you hit the mute button when your program breaks for commercials, it is impossible to avoid being inundated by advertising spots either extolling the virtues of one candidate or denouncing the practices of another. Come Read More