In late 2019, Chip Miceli was among a group of U.S. dealer executives to tour Epson’s corporate headquarters in Japan and learn more about the company’s burgeoning inkjet technology offering for the office equipment environment. Miceli loved what he saw then, and his high regard Read More

As we mark one full year under the thumb of COVID-19, optimism abounds. According to the Centers for Disease Control and Prevention, more than two million Americans are receiving their vaccines per day, and at this rate, half of the population will have received at least one shot Read More

It may seem difficult to fathom, but there was a time, not all that long ago, that Marco was a mid-sized, Midwestern office technology dealership struggling from a profitability standpoint. In fact, the company had become stagnant as growth had become a major challenge. When Jeff Read More

This month’s State of the Industry focus on the product audible—dealers tapping into new revenue streams through the addition of products and services—shines a spotlight on the larger question that many pundits, analysts and trade media have been asking for months during the Read More

CEO Jeff Gau has officially announced his retirement from Marco, the company he helped build into the preeminent empire among office technology dealerships across the United States. Gau, 62, will take on the role of non-executive board chairman when his term ends March 31. Doug Read More

It’s no secret that one area office equipment dealers embarked upon not long into the pandemic shutdown was equipment and supplies that would help provide safety measures for those end-users who were considered essential businesses, along with others who wanted to take Read More

Even under ordinary circumstances, the corner-office executives at office technology dealerships will huddle to assess the strengths and shortcomings of their product and service portfolios. Their goal is to gauge whether venturing into a new, adjacent offering is a prudent move. Read More

There’s no truth to the rumor that Jim Coriddi has written a book titled, “Everything I Need to Know, I Learned at ConvergX.” The vice president, Dealer Division for Ricoh Americas can take consolation in knowing that the OEM’s most recent ConvergX dealer conference, held late in Read More

If the last 12 months have taught us anything, it’s that the things one can truly count on continue to diminish. This is what makes those few constants all the more comforting and reassuring. Outside the windows of CBE Office Solutions in Irvine, California, and its four branch Read More

It was only last month that we had the opportunity to see two NFL quarterbacks, Kansas City’s Patrick Mahomes and Tampa Bay’s Tom Brady, square off in Super Bowl LV—the dashing, young defending champion against the grizzled six-time winner. (Not-so-spoiler alert: Brady proved Read More

This week, we close out our February State of the Industry overview of technical service in the office equipment industry by asking the $50,000 question: where do we go from here? Clicks, market trends and the pandemic have all added an extra wrinkle in the dealers’ ability to Read More

The Business Technology Association has made the decision to move forward with next month’s live, in-person Spring Break event. After spending the better part of 12 months cooped up in their homes, the news is being greeted with much enthusiasm by members of the office equipment Read More

There is a less-heralded revolution that has rippled through the office equipment industry in recent years, one aimed at reducing frustration and miscommunication: tearing down the departmental silos. While this week’s State of the Industry report continues to assess the Read More

Textual imaging was one of the first casualties of the digital age. The days of cranking out volumes upon volumes of catalogs, encyclopedias, annual directories, and in most cases phone books, are all but gone. Sure, there are certain kinds of color catalogs that still have an Read More

It’s time to turn off Netflix; you’ve seen everything of interest and there’s no point in reliving “Game of Thrones” or scanning for any episodes of “The Big Bang Theory” that you might have missed. You’ve printed out all the photos from your phone and arranged them by year in a Read More