A popular adage that was bandied about during the 14-month pandemic was the acknowledgment that while we were all in the same storm, our boats (and thus the ability to weather said storm) were hardly universal. The same could be said for the end-user community from a vertical Read More

The merger and acquisition proposition is an easy one for the office technology set. It’s not a question of it, but a question of when dealers will make a move. As we close out this month’s look at M&A, we asked our dealer panel—which represents some of the heaviest hitters Read More

Stephanie DeSanto loves a challenge and isn’t afraid of stretching her professional wings into unchartered territory. And her employer, Brother International, was happy to oblige her. After nearly eight years in sales development, managing inside sales, DeSanto enthusiastically Read More

The wait-and-see approach to making deals—a factor of the pandemic and dealers not wanting to base selling prices off of a trailing 12-month period—is as obvious as it is frustrating. The earnouts option has helped a number of deals get to the finish line, but some sellers don’t Read More

In the most simplified of terms, a copier tech, like a physician, is tasked with discovering pain points and rectifying them. That’s about where the comparison ends. On the former count, there’s no give and take during the troubleshooting phase, just alert lights and error codes. Read More

Ramsey, NJ (June 17, 2021) — Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announced today that CRN, a brand of The Channel Company, has named its IT Services Division, All Covered (All Covered) to its 2021 Solution Provider 500 list. CRN announces its top 500 Read More

In one of the most significant deals to hit the office technology sector in years in terms of the volume of facilities, DEX Imaging has obtained 10 direct dealer operations from Konica Minolta Business Solutions (KMBS). As part of the deal, 65 KMBS employees will join the ranks Read More

It’s been 25 years since Thomas Fimian brought his family to the United States from Switzerland. Ever since he was a child, Fimian hoped to one day own his own business, and in America, he saw the genesis of an opportunity to put those dreams into action. The choice wasn’t all Read More

Whoever was holding Dan Doyle Jr.’s proverbial beer has to be impressed, as is the rest of the office dealer industry, with DEX Imaging’s acquisition of 10 Konica Minolta direct branches this week. But a quality fireworks display wouldn’t be complete without a few surprises that Read More

The first quarter of 2021, by all accounts, has been a bit of a snoozer in the office technology dealer space, particularly on the mergers and acquisitions (M&A) front. Sure, there was a spate of deals earlier in the year, and Konica Minolta garnered attention for divesting Read More

At 6-4 and 215 pounds, John-Austin Shepard had the perfect frame as a baseball relief pitcher. He boasted a mid-90s fastball and a slider, an ideal combination for a closer. In fact, Shepard fanned future New York Yankees star Aaron Judge twice in one game while playing in the Read More

The journey to the pandemic’s long goodbye received an added boost last week when President Biden symbolically removed his mask. If this in any way signifies that our long, international nightmare is almost over, then it is only appropriate to take the temperature of the Read More

In a career that spans more than 20 years, Pamela Feld has taken some twists and turns in the office dealer space, from supplies and service to IT and now cybersecurity. The CEO of Triumph Technology Group has reached two conclusions along the way: there is ample business to be Read More

If Óscar Sánchez could have his way, the year 2020 would be completely erased from memory. In fact, the president and CEO of Kyocera Document Solutions America doesn’t want to use the pandemic year as a basis of comparison to future performance. Nor does he want it to be an Read More

The date was Jan. 9, 2006. Chris Taylor, the newly minted president and CEO of Fisher’s Technology, donned an apron bearing the company’s old logo and stood before his crew of 40 employees. These were the same people that the outgoing boss described as “40 headaches.” The former Read More