While numerous dealers offer shredding services, either through their own secure facilities and processes or via partnerships with OEMs, a few prominent members of the dealer community have stand-alone, branded shredding divisions. Included in that latter group is Applied Read More

When Konica Minolta Business Solutions acquired Muratec America four years ago, David Clearman’s world suddenly became a lot larger. Now, with the former’s complete product line at his company’s disposal, Clearman—Muratec’s senior director of sales and marketing—is keen on Read More

While never considering himself a moonlighting author, Erik Crane already has a working title for a book chronicling his 30 years in the office technology business. It remains to be seen if “This is Not Good” will ever be available from Barnes and Noble or Amazon, but the Read More

As is the case with any product or service in an office equipment dealer’s arsenal, the primary challenge is getting clients and prospects to recognize the need for a given solution. The catalyst for conversations that ultimately lead to making a decision often occurs when an Read More

As this month’s State of the Industry focus on corporate culture draws to a close, we offer some nuggets of wisdom from dealers who have forged a collection of core values, along with others that needed to make significant changes in order to create a team-based atmosphere. One Read More

The past 18 months have clearly illustrated the need to draw upon inspiration in the face of relentless adversity. For Mark Mathews, the vice president, North America commercial sales and marketing for Epson America, this period has certainly caused him to reflect on a former Read More

Corporate culture is not something that’s written in chalk on a blackboard; it cannot be easily erased. It’s more or less etched in stone, requiring a considerable effort to adjust. Time-tested processes get their name because something worked in 1981 and again in 1991 and 2001. Read More

He might not have known it at the time, but Roland Tolan learned some of the fundamental truths of business while playing professional soccer in his native country of Romania. His coach passed along a pithy nugget of insight, one that would sustain and drive Tolan during his Read More

Once upon a time, department managers and HR-led employee committees would seek to spice up a Friday morning by popping into Dunkin’ Donuts to secure coffee and sweet treats that would be made available to employees in the breakroom. While not a healthy option, it was intended to Read More

Corporate culture has increasingly influenced the way executives think about and conduct business. At Lexmark, for example, the firm has forged a Customers for Life credo, and the only way for the philosophy to take hold is if all members of the team buy into the concept. Read More

We begin this month’s deeper dive into ENX Magazine’s State of the Industry report on corporate culture by examining the importance of integrating core values into a dealer’s hiring process. Please take a moment to check out our feature online, which describes the great pains our Read More

Remember the film “What Women Want,” in which actor Mel Gibson miraculously taps into the minds of all females, becoming privy to all their thoughts? The 2000 movie saw a companion sequel, “What Men Want,” in 2019, reversing the roles with Taraji P. Henson as the protagonist who Read More

As we bid adieu to this month’s State of the Industry focus on achieving vertical market excellence and visibility, we queried our esteemed dealer panel on their forward-looking plans to ensure they are garnering increased mind share among the various markets, and perhaps opening Read More

Kelly Moran thinks back across his 36-year career, all spent with the Gordon Flesch Company (GFC), and fondly recalls the first time he qualified for the annual quota trip, sort of a precursor to the ubiquitous president’s club. It was 1987, and hitting the magical number Read More

The office technology space is much more than the sum of its equipment and supplies, managed print and IT, document workflow, and all the other elements than enable a business to hum along smoothly. The role that people play in our business and personal lives has always been Read More