The IT department of any business is generally composed of staid, stoic personas—intellectuals who bury themselves in data repositories, staring down lines of code, acting as stewards for patches and software updates, and constantly rolling their eyes when job tickets float their Read More

Whether it’s Rome, Cabo San Lucas or Amelia Island, Florida, Joe Blatchford maintains the same routine. The CEO of Valencia, California-based Image 2000 makes the rounds to thank each of his employees as they enjoy their president’s club reward. Some are flabbergasted; for many, Read More

A conversation about marketing endeavors and campaigns produced by office technology dealers would be incomplete without some examples of their methods for reaching out and informing customers about the products and services at their disposal. With a growing number of available Read More

Upon joining Gordon Flesch Company (GFC) in 2016 as director of marketing, one clear directive was imparted upon Connie Dettman: fix the website. OK, so maybe her job description was a bit more detailed than that one task. However, the Madison, Wisconsin-based dealership knew Read More

In theory, the digital transformation is a finite evolution, although technology keeps moving the goalpost in what constitutes a complete transformation. But whatever the shade of digital, escaping the clutches of paper documentation and converting it to a digital state Read More

With a spike in COVID-19 cases brought about by the Delta variant, Kyocera Document Solutions America has decided to postpone its REIMAGINE Dealer Kickoff conference, which was originally slated for Nov. 7-9 at the JW Marriott San Antonio Hill Country Resort & Spa in San Read More

There is an unwritten rule in the world of parenting. When playing a game or engaging in some kind of contest with your children, do not let them win. Sure, it’s fine to let a toddler beat you in arm wrestling for good laughs and bonding, but once they’re old enough to understand Read More

In the world of commercial imaging, the business development phase often involves the philosophical discussion around the mechanics of digitizing printed documents. End-users must grapple with questions surrounding the feasibility of handling the project internally, or making the Read More

There is little doubt that Rich Brandenburg loves the state of Ohio. The senior vice president of sales at Donnellon McCarthy Enterprises (DME) has totally immersed himself in the community through his involvement with Big Brothers Big Sisters of Greater Cincinnati. A former Read More

Providing quality, accurate scanning of documents is only the first step toward offering adept commercial imaging services. When the end-user client is in government, legal, health care or other verticals that require a documented chain of custody, security and regulatory Read More

A glimpse of Salley Thornton’s resume indicates she made a stop at every destination along the Mass Media Express route during her first 13 years—newspaper editor, radio newscaster and producer, television news (assignment editor and on-air talent), and public relations for one Read More

The wheels of justice may turn slowly, but they finally caught up with Gilbert Michaels. The 79-year-old Los Angeles man was sentenced last week to four years in prison and 28 months of home confinement in conjunction with a $126 million telemarketing scheme that lasted decades Read More

As the calendar flipped over to September, one yuletide-longing friend pondered on social media, “Is it too soon to put up my Christmas tree?” Well, my Facebook amigo—and indeed, all of us—can be forgiven for having our eyes on the year-end holiday respite. While the pandemic has Read More

At first blush, the key to becoming an astute consultant in any line of business is the ability to relate decades’ worth of experience and perspective to clients in search of a better path, whether it’s through the sale of an enterprise or business optimization guidance in sales Read More

As part of this month’s focus on commercial imaging, scanning and shredding, we’ve asked a number of the industry’s leading manufacturers to offer an overview of their stand-alone and MFP-embedded scanning solutions that enable end-users to manage their document workflow more Read More