It’s difficult to turn on the television, pick up a newspaper or peruse the internet without being inundated with sound bites and talking points that illustrate the depth of division enveloping our nation. National politics, social injustice, COVID-19 and vaccines, freedom and Read More

Industry Mobilizes with Multitude of Changes to Address Uncertain Future One of the most popular memes around mid-2020 featured a time traveler who journeyed from the future but was unaware of the exact period in time in which he had arrived. He encountered a present-day person, Read More

Analysts and pundits may sometimes give the impression that they believe the path to generating significant revenue for an office dealer’s bottom line is by simply adding high-margin product and service offerings. Ah, if it only were as simple as clearing a spot in one’s showroom Read More

Unlike the game of golf, business doesn’t factor handicaps into performance. This is what makes Melissa Servatdjoo’s story all the more compelling. The technology sales manager for Coast to Coast Business Products could have wallowed in the pit of despair burrowed Read More

Like most of you, I entered 2021 with an optimistic outlook, seeking a respite from the garbage that 2020 hurled relentlessly. The hope was that the New Year wouldn’t be a clone of its predecessor, even though I should’ve known better. After all, momentum doesn’t shift with the Read More

Following a year’s hiatus, the ITEX Imaging & Technology Exposition finally had the opportunity to roll out its 20th-anniversary show to roughly 400 registered attendees at the Flamingo Hotel in Las Vegas from Nov. 9-10. In the words of Marc Spring, ITEX founder, the Read More

This week’s look into the State of the Industry report on production print examines the opportunities offered by supplies and service revenue, as well as its challenges. But what can really spice up a dealer’s production catalog, and provide that extra boost to profits, is the Read More

Francine Do freely admits that she pores 100% of her efforts into her job. The CFO and COO of Las Vegas-based Advanced Imaging Solutions (AIS) made an immediate impact on the company upon her arrival—employing innovative methods that have provided massive improvements for Read More

Every now and then, a tug on the fishing line can serve as a gentle reminder of interest when it comes to billion-dollar overtures. And USR Parent, whose holdings include Staples, wanted to make sure that its bait to lure Office Depot’s (ODP) consumer business wasn’t Read More

While the length of any sales process is difficult to pin down, many of our dealers participating in this month’s State of the Industry report on production print agree that given a number of variables inherent in vetting a solution, it tends to take somewhat longer than an MFP Read More

It remains to be seen whether Alan Schwartz is a new-age salesperson. An artist at heart and a creative teacher at his core, Schwartz certainly doesn’t fit the mold of the traditional account representative, and that is purely by design. Schwartz winces at the idea that Read More

Give Paul Archer bonus points for self-awareness. The president of Automated Business Products (ABP) in Centennial, Colorado, is acutely aware of the magnitude of (and boundless opportunities for) growth within the production print space. And he’s spreading the gospel to anyone Read More

It’s unlikely that Teresa Sternhagen could ever imagine that the supply chain management arena that has served as the backbone of her 25 years in the world of manufacturing would someday garner national headlines. But the vice president, general manager of the toner products Read More

As part of this month’s State of the Industry look at the world of production print, leading manufacturers in the office technology space have provided a sampling of the products they offer through the dealer channel. From label printers to wide-format devices and high-volume Read More

In times of economic turmoil, despair and anxiety, one of the last places a business would expect to find comfort, solutions, education and perspective is a financing company. Yet, when the pandemic struck and uncertainty was the lone assurance, GreatAmerica Financial Services Read More