Just when we thought we had this whole reimagined reality down cold, along comes another movement spurred on by the pandemic: the mass exodus of employees seeking greener pastures. There’s not a single person among us who begrudges anyone’s opportunity to improve their lot in Read More

Any dealer that is a newcomer in the unified communications space will quickly recognize the cornucopia of technology provider options at their disposal during the due diligence phase of their platform planning. For those dealers that find comfort in the familiarity aspec Read More

One of the truisms in business is that providing a product or service that lends itself to commoditization presents a challenge for the dealer/reseller. Commoditized products frequently see a large pool of providers, many of which are driven by price. Thus, it can be said that Read More

When he was exploring the ideal M&A partnership to help execute the long-term growth initiatives of Centric Business Systems, Rick Bastinelli wasn’t merely considering his own future. But in UBEO Business Services, the president of the Owings Mills, Maryland-based dealer saw Read More

Many observers believe that success for dealers in the post-pandemic era all comes down to diversification. It didn’t take COVID-19 to make that notion clear, but the world’s most unwanted guest certainly drove that notion home. In the case of unified communications, it’s all Read More

Yes, we can see the date on the calendar. It’s no longer January and all of the holiday decorations have been put away. But we collected so much input from January’s trends and predictions issue, it would be a waste not to share the unused notes. We’ll say it falls under the Read More

Quincy and Rockland, MA (Jan. 28, 2022) — Bay Copy, a leading provider of digital document solutions now in its 50th year of operation, today announced a partnership with the Quincy Chamber of Commerce where Quincy Chamber members will be eligible for significant discounts on Read More

Suffice to say, 2021 rumbled through the office technology industry with its share of the unpredictable, from the supply chain chaos to the Great Resignation. Obviously, neither development was relegated to our industry, but both rose to the surface of the pandemic’s wake in a Read More

When he looks at managed IT and managed cybersecurity, Prosource President and CEO Brad Cates sees markets that are massive, growing, fragmented and highly attractive for years to come. Herein lies the opportunity for a company such as Prosource, with a laser focus on the Read More

Given the events of the past two years, it’s easy to see that we’re living in historical times, to put it politely. But if we were to travel back 50 years to 1972, we’d see that political and social turmoil was equally thick, from the war in Vietnam to the Watergate scandal. On a Read More

With such a wide-ranging field of technology providers serving the unified communications spectrum, we felt dealers and resellers would benefit from an overview of some of the most notable providers to the channel—RingByName, RingCentral, Konica Minolta and Intermedia. As a Read More

It’s not often that an office technology dealership with less than 20 years under its belt has developed a reputation to the degree of Pearson-Kelly Technology (PKT). In fact, the Springfield, Missouri-based firm is celebrating just its 18th birthday this year. However, for Read More

Recurring revenues have quickly become the lifeblood of the office technology dealer universe. The concept of everything/anything-as-a-service is music to a dealer executive’s ears. That’s become heightened in a post-pandemic landscape that encapsulates supply cha Read More

UBEO Business Services picked up right where it left off in 2021 with the announcement that it had acquired Centric Business Systems of Owings Mill, Maryland, a $55 million performer and longtime ENX Magazine Elite Dealer. The acquisition gives UBEO—which has holdings in New Read More

The majority of the glass-half-full crowd tends to take a critical view of performance and results when reflecting on the previous year. We sometimes tend to be our own biggest critics, focusing on the areas in which we came up short as a team, and that’s not necessarily a bad Read More