The road to profitability for purveyors of managed IT services is often colored with red ink. The investments required can be substantial as dealers seek to amass a proficiency level that’s essential to delivering on a true managed IT proposition—one that reaches beyond being a Read More

It’s tough to keep Clark Bugg penned up for long. The director of North America channel sales for Lexmark International compares himself to a fenced-in dog running around the perimeter of the yard, angling to bust through to the other side. And as the pandemic slowly recedes and Read More

When a company’s continuous, uninterrupted history spans more than a century, as with Spectrum Technologies of El Paso, Texas, one can often look at the philosophy behind the firm’s business continuity to gain insight into its success. And while Spectrum President Kyle Elliott Read More

Managed IT is suffering something of an identity crisis these days. Bring up the topic of this popular MSP tool and you can almost imagine a comic foil sticking his head around the corner to utter, “Did someone say cybersecurity?” It’s really not fair to the offering. Managed IT Read More

As we’ve examined throughout the month of March in our State of the Industry report, the focus is less on an A3 versus A4 conversation, as the true topic is how device placement—albeit with an edge toward A4 in today’s distributed workforce—fits into the context of managed print Read More

In the summer of 2020, with COVID-19 dominating headlines and businesses across America (and the world) settling into a remote work environment, Xerox CEO John Visentin announced that his company was suspending its pursuit of technology competitor HP. But a recent support Read More

There’s no need to sound the death knell for the durable A3 device. Even with the surge of A4 placements, many end-user environments are still rife with the venerable A3. And while trends are trends, history has shown us that change is the lone constant. The $20,000 question is, Read More

In early January, Usherwood Office Technology announced that Ken Stinson had been promoted to company president. He’d spent more than six years with Usherwood as vice president of sales, during which time the dealership had witnessed a 49% increase in revenues. Prior to joining Read More

While it is important to note the vitality of A3 devices as a critical component of today’s office dealer portfolio, the continued inroads being made in the A4 landscape cannot be denied. A4 devices constitute a lion’s share of placements in today’s decentralized office as its Read More

Can you hear the sands falling through the hourglass? The poet Delmore Schwartz once wrote, “Time is the school in which we learn, Time is the fire in which we burn.” It is a reminder that the flash and flare that once consumed our days will soon become a “photo and the memory.” Read More

It comes as little surprise that cybersecurity has taken center stage for the business community as U.S. intelligence cautions that Russian-borne cyberattacks could increase in light of the country’s military conflict with Ukraine, which has entered its third week. The Read More

Abbott and Costello. Captain Kirk and Mr. Spock. Lennon and McCartney. Heck, you can even add Cagney & Lacey to the list of dynamic duos that are inseparable in our minds and certainly realize their greatest potential when working in tandem. It’s only fitting that we add A4 Read More

This month’s State of the Industry spotlight on the continuously surging role A4 devices play in the success and growth aspirations of the dealer/reseller community includes an OEM overview of the many platforms, which you can read here. The main article outlines the 2021-2022 Read More

The last two years have witnessed a significant emphasis on, and uptick in demand for, the A4 offerings of most industry manufacturers. In conjunction with this month’s State of the Industry report on A4 devices, we’ve assembled a snapshot of OEM unveilings for the coming year, Read More

Who knew that a market long described as mature could become so dynamic in a relatively short time? But Bob Burnett believes that’s exactly what happened in the office realm, and the director of B2B solutions deployment and planning for Brother International is more than willing Read More