Not all dealers embrace a one-size-fits-all approach when it comes to incenting software and solutions sales. But every account representative has an overall number he/she must hit to fulfill their quota so that they can pack for that president’s club trip to Aruba or the Read More

We can often remember in vivid detail those days when everything seems to go wrong. A multitude of unfortunate circumstances swarms about, seemingly conspiring to align against us. We’re left in a hapless heap at day’s end, hopeful that a good night’s sleep and a push of the Read More

The wonderful aspect of software solutions is the seemingly endless list of titles and applications that can serve end-users on both a vertical and horizontal level, from niche-specific titles that can aid a specific market segment (health care, legal) or business process Read More

The adage “Choose a job you love, and you’ll never have to work a day in your life” has been variously attributed to many sages, led by Confucius, and modified by countless others. Its origin matters not; clearly, it’s wise advice that transcends time. It may be said that Sally Read More

The world of software solutions represents a fully stocked pond into which dealers can cast their lines. From print and feet management to document management and all things IT, there’s no lack of opportunities for resellers to look beyond the box at a time when MFP procurement Read More

Long boasting a love of math and science, Bob Lamendola has an analytical mind. That doesn’t mean a fear of the unknown won’t rear its head on occasion. Lamendola has encountered his share of crossroads during a 36-year career spent largely in information technology, some of Read More

We offer bonus insight into the military life of 2022 ENX Magazine Difference Maker Chris Johnson. The year was 2004. Chris Johnson had every right to be content in the life he’d carved out for himself. He was making a handsome living in sales with Konica Minolta and was Read More

There was a time, not long ago, when cloud-based solutions aimed at the office space were met with skepticism, trepidation and even a dose of fear. The “host locally” crowd gradually dissipated to a fringe core of holdouts, however, based on two primary drivers: the pandemic Read More

On the strength of a new integration with ConnectWise, AgentDealer believes it is providing a valuable tool for dealers to not only simplify but more effectively handle their managed IT client relationships. With ConnectWise’s reputation as a preferred ERP for managed IT Read More

Managerial styles can differ. Some prefer a hands-on approach that provides insight into every aspect of the team and the projects it’s currently undertaking. Sometimes, it’s a fine line between deft oversight and micromanaging, and its proponents must be mindful of the impact on Read More

Football season is finally upon us, and whether you enjoy the NFL or parking on the couch each Saturday for a cornucopia of NCAA action (or both), there are several strategic elements of the sport that can be applied to the office dealer business. Let’s look at one in particular. Read More

For every proclamation that print is dead, one need not look any further than the image just to the left to know the next generation of stewardship is already among us. Sure, Kimberly Doyle’s photo makes us want to gaze in the mirror and check for wrinkles, but her youth masks Read More

When discussing software solutions that fortify dealers and their end-user clients, it’s difficult to wrap one’s arms around the totality of offerings on the market. Taking an extended walk down the list of major and meaningful titles is like an Academy Award winner trying to Read More

As the dean of the office technology manufacturer space at the ripe young age of 116, Xerox Corp. has experienced its share of triumphs and tribulations. Suffice to say, 2022 has challenged the venerable Norwalk, Connecticut-based OEM with unimaginably difficult and sobering Read More

Empowerment can be a tricky thing. Howard Hansen has little desire to be a micromanager, and the president of Valley Office Systems in Idaho Falls, Idaho, much prefers to have his 100-plus member team take ownership of decision-making when the opportunity arises. In the process, Read More