Mike Stramaglio has accrued many impressive skill sets in his 40-plus years in the technology space. Unfortunately for him, perhaps, but luckily for the office technology dealer space, taking flight to Italy en route to a well-earned retirement was one project that appears to be Read More

Dear Santa,Greetings from New Jersey. I hope Mrs. C and all the hard-working folks at the North Pole are making progress toward that special night when you’ll load up the sleigh and deliver billions of treasures to all of the kind folks around the world. I was heartened to hear Read More

At a time when supply chain delays have cost dealers millions of dollars due to product backlogs, the domino effect has toppled the humble account representative in the process. It’s left dealers in a precarious position in handling compensation. Just how long the delay lasts can Read More

There’s a lot that can be said about Jim Coriddi’s value proposition. One thing is abundantly clear—the senior vice president, dealer division for Ricoh USA has impeccable decision-making skills. While working toward his degree at Montclair State University in New Jersey, the Read More

It’s been nearly three years since the music world lost perhaps one of the greatest drummers in Neil Peart, who succumbed to brain cancer in January of 2020 (an omen of things to come that year, for sure). At the time, we related his story and included an anecdote related to the Read More

One of the most prolific M&A jags in recent history continued late last week, as DEX Imaging acquired Hendrix Business Systems of Mathews, North Carolina. It was the eighth acquisition this year for the Tampa, Florida-based firm. Hendrix, which was recently named a 2022 Elite Read More

To know honor and loyalty is to know Hiro Ueda. The epitome of selflessness, he has made a living in putting the needs of others first. Most of all, Ueda’s story is one of blending two cultures, his native Japan and the United States, which he did without compromising his passion Read More

Coming off a year when the ability of account executives to peddle MFPs and other varieties of hardware became severely cramped by supply chain issues, one might gather that dealers across the United States would tamp down expectations and perhaps revisit the quotas they’ve Read More

No one could ever accuse Linda Sudderth of not giving 100% effort in her role as a sales manager. But there was a period when the current North American sales manager, business systems for Epson America tended to do a little too much. Or even a lot too much, so to speak. It’s not Read More

I’ll be the first to admit I’m a bit of an odd bird. Inspiration and motivation find me at the oddest hours. Like many of you, I’m prone to logging on at 11 p.m. or later to tend to a bit of business, and I’m also more than likely to log a couple of hours working on Sunday before Read More

As part of this month’s State of the Industry report on elevating dealer sales and reps to the next level, we’ve pulled together a roundtable of manufacturer experts to share their thoughts on the current landscape. With the many downward pressures today’s account representative Read More

Understanding that better times are ahead can be a difficult notion after a business-altering event such as the pandemic. But when manufacturers such as Canon continue innovating to address current hybrid needs, it’s much easier for dealers to reconcile the margin loss of Read More

Earlier this summer, Dan Strull sat in an Entrepreneurial Operating System (EOS) L10 meeting along with his senior leadership team at GoodSuite, and he was checking his phone for updates on the Major League Baseball All-Star Game. MLB’s annual midsummer classic culls the greatest Read More

It’s not the easiest time to be an office technology dealer sales rep. COVID-19, the supply chain fiasco, inflation, rising interest rates and other largely pandemic-spawned issues have placed a drag on activity in the business community as a whole. Conversely, the degree of Read More

It may have been billed as the 2022 Dealer Roadshow, but as John Sheehan stood front and center in a conference room filled with dealer principals at the Westin Michigan Avenue, the senior vice president of channel sales for Sharp Imaging and Information Company of America Read More