Hard to believe, but December (and 2024) have slipped into the history books. It was a sometimes weird, often wonderful and occasionally astounding year. What will 2025 hold in store? Well, last week’s reveal that Xerox was acquiring Lexmark was a reminder to always expect the Read More

As we continue our Best of 2024 series to put a bow on the year, there were more than a few candidates for the Year’s Most Shocking Story trophy. In the end, we identified one event that stood out among the pack of top stories, as seen in our December issue’s Top 10 Stories of Read More

Anthony Sci probably doesn’t know any sales representatives who enjoy using a customer relationship management (CRM) tool. The president of Keypoint Intelligence admits he doesn’t think documenting client activities is the pinnacle of what an effective CRM can do for a sales rep Read More

If there’s one thing Jim Coriddi abhors, it’s the thought of his company falling behind the curve. But the chief dealer officer, U.S. dealer division for Ricoh USA doesn’t have to worry about the manufacturer becoming complacent from a market or technology standpoint. Not to Read More

Anyone who came remotely close to predicting some of the watershed events of 2024 should give up their day job and start playing the lottery. When it comes to random games, the year that just concluded offered a winning bingo card combination that couldn’t have been imagined. And Read More

It’s been the better part of 175 years since gold fever infected prospectors trekking West in search of their fortunes. Miners harvested more than 250,000 pounds of gold during the California Gold Rush of the mid-19th century. Just north of the Golden State, a different flavor of Read More

It’s the dawn of a new era in the office technology ecosystem. The reset button has been pushed. What’s old is new (including the U.S. president), and what’s new is incredibly exciting (see intelligence, artificial). It might be said that both are absolute disruptors that will Read More

As reminders go, an award that signifies being the best at something is much better than a Post-it note or a string tied to your finger. Greatness is not a destination, but rather a mountaintop that continues to climb toward the heavens. Knowing you have been there is to know you Read More

Some issues within the office technology dealership galaxy are more prevalent than others, and few feature the many consequences that arise from growth. Organic and acquisition growth alike can wreak havoc on a dealer’s service and support functions when it is unable (at least Read More

Finding quality team members. Maintaining them. Keeping them happy. Not compromising any of your dealership’s standards. It can be difficult to serve all of these masters, but a combination of strategies and an abundance of sourcing options (such as current employees) can help Read More

In early October, Advanced Business Equipment (ABE) celebrated its 43rd anniversary by helping its friends, family and neighbors in Asheville, North Carolina, dig out from the devastation left by Hurricane Helene. Leading the charge was ABE owner Kevin Jackson, who worked day and Read More

Washington, DC (Dec. 18, 2024) – After a strong performance in 2024, the U.S. economy will continue to benefit from a solid labor market, rising household wealth, and resilient consumer spending next year according to the 2025 Equipment Leasing & Finance U.S. Economic Read More

Dealers and manufacturers alike are sounding the same growth bell. In order to add net-new revenue, it will be necessary to take share from your competitors. And guess who else is thinking along those same lines? Yep, your competitors. Businesses’ answer to pick-pocketing is just Read More

Anyone who has spent appreciable time in the office technology industry is familiar with the tale of Rick Lambert, the onetime sales stalwart for IKON Office Solutions and now a sales coach (selltoWIN) and digital marketing mentor (IN2communications) with myriad products designed Read More

Our December issue encapsulates 118 of the office technology sector’s leading providers, the Elite Dealers. For many companies, it was a very good year, as evidenced by strong year-over-year growth from the honorees. But by no means was the campaign without its flaws, as dealers Read More