For anyone who’s ever owned a puppy, the somewhat odd but apt correlation between young dogs and managed print services (MPS) is undeniable. Both require significant attention; neglect can produce disastrous results. They need to be nurtured and constantly monitored to avoid Read More

Those of us old enough to remember the 1970s vividly will recall how the television set was the center of the household universe. No YouTube, eBay, Amazon or the internet, for that matter. Only the warm, often statically glow of the boob tube brought the world into our homes, Read More

Affinity Business Communications, the publisher of ENX Magazine and ENX The Week in Imaging, announces the 2023 list of Elite Dealers. Comprehensive profiles of the 118 dealer honorees will be featured in the December issue of ENX Magazine. As 2023 saw the Read More

The June edict by the Department of Homeland Security (DHS) that essentially sidelined cartridges and supplies manufactured by China-based Ninestar should, in theory, have somewhat of a deleterious impact on managed print services (MPS) programs. But are the so-called cloned Read More

Every sales rep remembers that one gratifying takedown that solidifies, in his or her mind, that they have found their true professional calling. For Stephanie Keating Phillips, that moment arrived at the tender age of 24, when a large national account win translated into a Read More

Toshiba America Business Solutions (TABS) welcomed about 800 resellers, end-users and industry partners to the Bellagio Hotel in Las Vegas Sept. 12-14. Of that headcount, approximately 225 dealers were on hand to hear the OEM’s message of print positivity and the many tools in Read More

Ramsey, NJ (Oct. 10, 2023) — Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) today announced it has been named a “Leader” in the IDC MarketScape: Worldwide Print Transformation 2023 Vendor Assessment (doc #US51146523, August 2023). The IDC study evaluated the Read More

Leave it to the editors at ENX Magazine to state the obvious. But it really does bear repeating: the managed aspect of managed print services is the key to ensuring the next round of client renewals. At a time when generating net-new MPS accounts can be quite challenging, Read More

When he strolled out the doors of the Penn Technical Institute, Greg Burrell figured his stay in the world of office technology dealer technical service would be a brief one. After more than 20 years in the industry, however, the vice president of service for Doing Better Read More

Gene Fontana, 71, a warm and colorful figure who was well known throughout the imaging supplies circle, passed away Sept. 30 following a courageous two-year battle with an undisclosed illness, according to longtime friend and business partner Tom Ghyczy. Mr. Fontana was a “mentor Read More

How does a dealer/managed service provider best leverage its managed print services (MPS) program in arguably the most challenging era of the concept’s existence? Fleet management, break-fix, supplies fulfillment, security enhancement, cost certainty—these and numerous other Read More

The term “teamwork” is bandied about to the point that its meaning is lost in a cloud of clichés. Often cited as the key to success for many office technology dealerships, it’s a rather nondescript buzzword lacking in context and substance. But in times of turmoil—and suffice to Read More

It’s no secret that managed print services (MPS), as a talking point, has lost ground in the popular topic department to digital transformation and product diversification. We’ve read all the statistics about print declining 3%-5% yearly, a trend further hastened by the pandemic. Read More

Ordinarily, Larry White is nothing short of a Texas gentleman (and a Cowboys fan, but we can forgive that trespass). But as the president and CEO of Toshiba America Business Solutions took the stage at the Bellagio Hotel in Las Vegas for the 2023 LEAD Beyond conference Sept. Read More

There are many sound reasons to join an industry peer group. It’s not without commitment; if you show up at a meeting either hosted by a dealer or at a resort location, you should bring more than your swimming trunks and a tube of sunscreen. Your input is what makes these Read More