Subject: CS-2560 Question: I did a 300K maintenance kit on this 2560 with 600K on it. At the same time I also replaced the left hinge on the doc feeder. The whole thing went flawless–great quality and it was nice and quiet. Only problem is, I have no doc feed. When I load Read More

Metrofuser’s testing department prints over 5 million copies on nearly 3 million sheets of paper each year.  Over the past 11 years and in the process of repairing over 500,000 parts and printer devices, the company has seen the effects of both good and bad paper. One of the top Read More

Pssst… lean in. I know you’re busy but this won’t take long and it’s really important. There’s something I want you to know. Something that I believe you need to know. Something that I am absolutely convinced will help you. It’s a simple, yet incredibly powerful, approach Read More

Turbon USA has been a worldwide leader in the manufacture and distribution of imaging supplies for more than 40 years. Over the years Turbon USA and its parent, Turbon AG, have operated under various names, but no matter what name, the same focus on quality and customer Read More

Way back in November of 2013, Konica Minolta announced at its national dealer meeting in Las Vegas that it was finalizing details on a partnership with 3D Systems that would get the company’s dealer channel selling and supporting 3D printers. And even though we’ve seen this Read More

Subject: KM 4050 Error Alert Question: The machine works fine, but the maintenance required message is on in addition to an error alert. It wouldn’t let me get into the sims, which I assume is the same as the rest of the KM’s: 10871087. If I’m correct, then how Read More

Why Getting into Managed IT Services Doesn’t have to be as Difficult as You Might Think by Scott Cullen Helping Customers Let Go of In-House IT by Dave Sobel Execute, Measure, Manage and Adjust Building A Successful Managed Services Business Part 6  by Charles Lamb A Conversation Read More

For resellers looking for a national commercial equipment finance company with an unparalleled reputation for helping manufacturers, vendors, and dealers achieve greater success and maintain customers for life, they need to look no further than GreatAmerica Financial Services Read More

Green Opportunities: Facts and Fallacies by  Scott Cullen  All Grown Up and Ready to Work: Is Inkjet Finally Ready for the Office? by Charles Brewer Training: The Master Key in Transforming Your Business Building A Successful Managed Services Business Part 5 by Charles Lamb Read More

I was listening in on some sales calls with a distributor of high performance auto parts, along with their Inside Sales Manager. A customer had called in to ask about a particular engine wiring harness. The salesperson explained that, yes, the harness would work on his engine Read More

Subject: Toshiba 2830C Question: I have one of these that isn’t recognizing the large lower tray. I’ve tried putting 08 255 to 3 but it keeps going back to 0, which is auto detect, but it still won’t see it. I checked the connection on both the machine and the LCF— is there a Read More

Looking at the Cloud from Both Sides Now: The Cloud’s Impact on Resellers and Their Customers by Scott Cullen Designing a Winning Sales Team Model Building A Successful Managed Services Business Part 4 by Charles Lamb Lexmark Suffers a Couple of Legal Defeats, but Wins a Read More

Subject: Kyocera 5035 Jams Question: Machine was running well but then I started getting some jamming at the registration area. Now it jams almost every time at registration whether it’s single or two sided, from every tray. I’ve serviced the registration clutch and feed clutch Read More

It was a busy couple of days with several hundred analysts coming in from all over the world. Like last year, the day started off with CEO Meg Whitman addressing the crowd. Meg told the crowd that HP has three focuses – cloud security, big data and mobility. Very exciting. But Read More

When I started out in selling, I thought that it was all about presenting.  I’d get up in front of my customers, give a great speech, and they’d be reaching for their checkbooks before I even finished.  Well, suffice it to say that I learned.  In fact, I’ve learned a lot since Read More