January 28, 2021

Every dealership in the channel has faced the COVID-19 pandemic in one form or another. And while the effects of this global event haven’t been the same for each business, there’s no denying the influence it’s had on how we manage our operations. Much of the difference from one Read More

The ending of a year is often a time of reflection regarding the lessons we might learn to make the coming year even better. Most of us would agree that 2020 was full of unexpected surprises. Honestly, how many companies truly had a plan to deal with pandemic management? The Read More

Lake Forest, CA (Jan. 26, 2021) — Toshiba America Business Solutions today promotes Teresa Sternhagen to general manager of the company’s toner products division. Sternhagen is now responsible for developing and executing strategic and tactical initiatives to ensure optimal Read More

As a complement to this month’s State of the Industry report on technical service, we canvassed the industry’s leading manufacturers to solicit their opinions on the optimal qualities of an office technology dealer’s technical service platform. We asked our panel of OEMs to Read More

Norwalk, CT (Jan. 26, 2021) — Xerox Holdings Corporation (NYSE: XRX) today announced 2020 fourth-quarter and full-year results and guidance for 2021. “Times of adversity require working in unison, and I couldn’t be prouder of the way our team came together. We put our strategy to Read More

There is little doubt that Canon U.S.A. should take no small amount of pride in the many awards its product and service portfolio have garnered from third-party assessment organizations throughout the years. But perhaps the greatest triumph in validating the value proposition of Read More

Rockland, MA (Jan. 26, 2021) — Bay Copy, the region’s leading provider of digital document solutions for businesses and organizations, today announced the appointment of Peter Racicot to the newly-created position of director of healthcare and strategic accounts.   In Read More

There have been times during his professional career when Cliff Kilman confesses he was scared. For more than 10 years, Kilman routinely helped consummate the sale of $25 million companies and acted as a consultant for start-up companies. When that many zeroes are involved, it’s Read More

Melville, NY (Jan. 25, 2021) — Canon Solutions America Inc., a wholly-owned subsidiary of Canon U.S.A. Inc., today announces the addition of the Miller Weldmaster Digitran, T3 Extreme and T300 Extreme Edge sewing and welding solutions to its portfolio. The Miller Weldmaster Read More

Ramsey, NJ (Jan. 25, 2021) — Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) is proud to announce its inclusion in DPS magazine’s 10th Annual Reader’s Choice Awards. Each year, the publication publishes the awards, which feature the top 30 companies and five Read More

The quaint, Rockwell-esque portrait of the service technician wearing grease-covered overalls while lugging a toolbox hearkens back to the golden age of American manufacturing. But unlike the Maytag repairman, this ideal isn’t quite on the road to obsolescence. It does, however, Read More