February 26, 2018

Issue Description: Poor fusing and smearing print when running normal 20-24lb printer paper (75-90gsm). Paper type identified as “Light” rather than “Normal” causing the fusing of the toner to weaken over long print jobs or on different quality papers. Identify if the Paper type Read More

For many dealers, the prospect of adding managed IT to their company is a logical next step. For the sales department, it means adding a new talk track and developing some specialists to help close the business. It does give a dealer the ability to better position themselves to Read More

ITEX Imaging & Technology Education Exposition is the largest, most extensive trade show in the office technology space. ITEX connects vendors, distributors and business solution providers (BSPs) including: managed service providers, copier and printer dealers, and IT VARs. Read More

I had the privilege to spend two years working with a managed IT security and services organization as its vice president/COO. So, now let me say this to all those reading. Profit success in managed IT services is not about being the greatest sales organization; instead, it’s Read More

Todd Croteau does not claim to have all the answers. But the president of All Covered, the IT services division of Konica Minolta, is heartened by the knowledge that with more than 800 engineers in 35 locations across the United States, the answer to any IT-related issue—no Read More

Cyber-attacks are continuing to grow and evolve, increasingly threatening organizations worldwide. Particularly vulnerable are the small-to-medium-sized businesses (SMBs) that may not have the in-house personnel to protect against cyber-threats like new and aggressive strains of Read More

At the onset of its creation, the founding principles for Collabrance walked hand-in-hand with the company’s mission: Helping our customers achieve greater success. The task at hand wasn’t an easy one; the company wanted to take an industry as complex and convoluted as managed IT Read More

Adding products and services to any business doesn’t automatically mean the business will grow or be more profitable. It seems the process used most often is to shove the new products into the sales bag and push the reps out the door. When adding new products, one should always Read More

Like millions of other Americans, Les Olson grew up during the Great Depression, a time in which family was just about the only thing many people could count on. And even there, Olson’s losses were heart-wrenching. An older brother passed away, and on Les’ first day of high Read More

Any conversation involving managed IT generally centers on the 8,000-pound gorilla in the room: security. Last summer, more than 143 million U.S. consumers saw their personal information (social security numbers, birth dates, addresses, etc.) exposed in the Equifax breach. And Read More