March 1, 2016

So you’re an experienced sales rep in the office equipment industry and you’ve been talking with a new potential employer and their sales leader. They tell you that you have the right experience and skill set and you’re exactly what they’re looking for. The position they’re Read More

Refilling and rebuilding the Toner/Drum units for the Xerox® Phaser® 3635 MFP & WorkCentre® 3550 The Phaser® 3635 and WorkCentre® 3550 Toner Cartridges are rather easy to refill and rebuild. Quality aftermarket toner and parts (drums and charge rolls) are all available and Read More

Description: There is a known problem with the communication between the printer’s formatter and control panel. The error message appears in five different languages as seen below:               Recommended action: Remove control panel along Read More

Remember when the industry was MPS crazy? That’s all everybody seemed to talk about whether or not the channel was ready to go to market with it or not. Of course that’s the way it is with any new technology or service. Hype, hype, and more hype, and then it becomes what one Read More

MPS advocates and early adopters discuss lessons learned about marketing MPS over the years. MPS has now been around long enough now for it to possess an established a track record within the document imaging industry. Indeed, there’s a wealth of dealers offering MPS to their Read More

The Internet of Things (IoT) has begun to make an impact on digital imaging. Many printers now sold are Internet-enabled to perform basic tasks such as replenishing ink supplies or auto-printing items like coupons or crossword puzzles. Recently, companies such as Canon and Read More

Schock Logistics Makes Copier Shipping and De-installation Simple and Secure for the Office Dealer Community Schock Logistics likes to describe itself as being on the cutting edge of change in America. When you think about it that makes a lot of sense because customers tend to Read More

In our previous articles, we discussed the reasons why Mean Copies between Calls (MCBC) is the most important metric, and we looked at some of the issues that impact that value. In this article, we want to start trying to find ways to address the issues in the service department. Read More

It is an age-old question for business owners: “Is now the right time to sell my business?” Because the economy has been fairly strong the past four to five years…and just seven years ago we went through the worst financial crisis in 80 years, many business owners are naturally Read More

Meet Da-Com Digital Office Solutions, an office technology dealership with a 65-year history of providing technology and outstanding support to businesses in and around St. Louis, MO and Southwestern, IL. Da-Com began in 1948 selling typewriters and cash registers—leading edge Read More

Jose Lopez, President of Barlop Business Systems, discusses how his small family owned dealership stands out in the competitive Miami market.    If you’re going to do something you might as well do it well and that’s what Jose Lopez, president of Barlop Business Systems, has been Read More