January 31, 2016

It’s high time we get back to these Phaser 3635 and WorkCentre 3550’s. These two monochrome multifunction printers continue to be a force in the field. A previous article in the April, 2015 ENX magazine introduced these machines, and we took a gander at the main consumables and Read More

If there’s one thing that Peter Nguyen—President and Chief Technology Officer—and Art Waganheim—Vice President of Operations and Chief Financial Officer—of Paitec USA understand about the office technology dealer channel, it’s that dealers are leaving money on the table Read More

For most companies in the hardcopy industry, 2015 was not a banner year. As a whole, hardware and supplies vendors grappled with persistent issues of overcapacity as print volumes fell. While the economy in the United States grew modestly last year, other regions were not as Read More

There are primary and fundamental steps to consider when pointing your business to managed services. Business owners are often the go-getters from days gone by and can be in the habit of turning their ship in a snap. Jumping ahead of competitors can be a great advantage if done Read More

In the last article, I discussed the importance of Mean Copies between Calls (MCBC) this may also be referred to as Mean Calls between Visits (MCBV). Since that is number one factor in the cost of a copy, every service manager needs to focus his attention on growing that number. Read More

As discussed in previous articles, there are lots of different factors which can kill a deal, most of which can be easily avoided. Last month, we looked at Working Capital Adjustments. This month, we look at another potential deal killer: due diligence. What exactly is “due Read More

As the OEMs unveil more light production and production devices with advanced finishing capabilities, new opportunities and markets await the dealer marketing these devices for the first time. At the higher end of the production spectrum, dealers will be chasing an entirely new Read More

Dale Scheuerman, director of service for All Copy Products in Denver, CO spends a fair amount of time on the road traveling between the dealership’s eight branches scattered across four states. One day you may find him at the home office in Denver, another day at the Kansas City Read More

This May, ENX will highlight the document imaging industry’s difference makers, and we need your help identifying them. We’ve been doing this for a couple of years, but this year, we’re doing it with a twist. To ensure that this year’s feature doesn’t fall into the realm of Read More

Here’s a simple recipe for creating Ricoh’s largest customer in southern California: Take three separate independent dealerships, combine them together, and voila, a very large independent Ricoh dealership in the region. Actually, that’s the origins of newly named Advanced Read More

Associated printer series: LaserJet M600 series (M601, M602, M603, M604, M605, M606) LaserJet M600mfp series (M630MFP) LaserJet 700 series (M712, M725MFP) LaserJet M4555 MFP   HP maintenance kit count resets have previously been in a startup or pre-boot menu but the Read More