December 31, 2015

Issue/Problem: 31.13.02 Jam in document feeder Cause: If this error is a result of changing the printer’s formatter board, be sure the 512 MB RAM chip was transferred from the original board to the replacement board. If not, this error will appear. If the error appears on its Read More

As discussed in previous articles, there are lots of different factors which can kill a deal, most of which can be easily avoided. One potential deal killer which can always be avoided is the Working Capital Adjustment (“WCA”). What is a WCA? First, we need to define Working Read More

Trying to predict the future of technology and how long your solutions will be valuable is impossible. Still, as the owner of a company that sells and installs technology you must have a strong vision and understanding about where technology is headed. Since you can’t predict it, Read More

Welcome to January 2016. If things go according to plan, and even if they don’t, it’s going to be another exciting year for the document imaging industry. Over the next 12 months expect to see new product introductions, product refreshes, acquisitions, people coming and going, Read More

Meet Alan Schwartz and Van Seretis, co-owners of Premium Digital in Pine Brook, NJ, an office technology dealership they founded in 2010, after splitting from two other partners whom they had started a business with in 1999. Premium Digital has some solid partnerships with the Read More

Expect 2016 to be a big year for 3D printing. Rapid and positive changes in capabilities, performance, materials, service offerings, and cost are converging to generate greater interest in 3D printing and grow the market. That includes new and better opportunities for resellers Read More

Rebuilding the Drum Cartridges for Xerox® WorkCentre® 4150, 4250, 4260, & 4265 The 4150 style started with just one model, which was later joined by the 4250/4260. Now there’s a newcomer to the family: the WorkCentre 4265. All of these machines bring compact speed to the Read More

It only seems like yesterday when Green Project, Inc. emerged on the scene providing an alternative to OEM imaging supplies. In this instance, “only yesterday” was about 8½ years ago, but my, oh my how things have changed for Green Project since then. The company has been Read More

Office Copying Equipment (OCE) is no diamond in the rough when it comes to its approach to service. The dealership, which has been serving customers for nearly 42 years, may not have written the book on quality service, but they’ve certainly contributed their fair share of Read More

Here we go again, the start of another year in the document imaging industry. It’s also the time of year when we identify the trends, players, technological advances, and other developments that could or will impact your business and the industry in the year ahead. Some of these Read More

Prior to Columbus, people firmly believed that the world was flat; they had been taught that all of their lives. In the copier service business, we have our own version of the flat world theory. People are constantly repeating the notion that 4.5 calls per day and some fixed Read More