July 1, 2014

Subject: KM 4050 Error Alert Question: The machine works fine, but the maintenance required message is on in addition to an error alert. It wouldn’t let me get into the sims, which I assume is the same as the rest of the KM’s: 10871087. If I’m correct, then how Read More

There have been few cases of a grinding noise in the fuser area or back of the printer. This symptom is similar to the swing plate assembly grinding on the LJ 4250/4350 series, but this is not a swing plate as it does not have the ability to dis-engage the fuser, this is Read More

Repairing and Rebuilding the Fusers for the (WorkCentre) WC-7132 (008R13022), & 7232 / 7242 (008R13044) The 7132 full color multi-function copiers and the 7232 & 7242 models which followed were met with lukewarm enthusiasm by most techs, due mainly to the fact that they Read More

HP invited me to San Diego for the launch of their new high speed, low cost wide format color inkjet printer. The device, still to be named, will arrive midway through 2015. We were treated to a glimpse of a working version and a discussion as to where this product fits and the Read More

A decade ago the United Postal Service officially introduced their no left hand turns policy. UPS learned through time studies that avoiding left hand turns saves time, conserves fuel, lowers emissions and increases safety. UPS managers combined personal and historical experience Read More

If you read the Wall-Street Journal or the business section of your local newspaper, hardly a day passes without articles about Financial Buyers or Private Equity Groups acquiring or selling businesses. As I mentioned in last month’s article, “The Six Ways to Exit Your Business,” Read More

In an era where smaller dealers are struggling or selling out, it’s insane why anyone would want to start an office technology dealership from scratch in 2012. But that’s what Mark Wild did with Upstream Office Solutions, a Tampa-based office technology dealership, which is Read More

Building A Successful Managed Services Business (Part 6 of a 6 Part Series) This article describes how to design an execution plan to successfully transform your company and sales organization to include strategic services such as managed print and/or managed IT deliverables. I Read More

The one constant in the IT industry – change – requires companies to constantly stay abreast of quick-moving innovations in both technology and practices. While this change can be disruptive and rapid, it also has a certain cyclical nature to it. In the current shift to cloud Read More

The next wave of opportunity is here for office technology dealers and there’s little surprise that wave is Managed IT Services/Managed Services. Everybody is talking about it and it seems to have replaced MPS as the next big thing. But not everybody is buying into it. Common Read More

Why Getting into Managed IT Services Doesn’t have to be as Difficult as You Might Think by Scott Cullen Helping Customers Let Go of In-House IT by Dave Sobel Execute, Measure, Manage and Adjust Building A Successful Managed Services Business Part 6  by Charles Lamb A Conversation Read More

For resellers looking for a national commercial equipment finance company with an unparalleled reputation for helping manufacturers, vendors, and dealers achieve greater success and maintain customers for life, they need to look no further than GreatAmerica Financial Services Read More

Last month was a good month if you’re into imaging technology and solutions with a few notable announcements. I’m sure you can make an argument that every month there’s a notable announcement, but sometimes, and all of us have to be honest here, some announcements carry more Read More

ENX Magazine and The Week in Imaging Announce Merger of Two Publications July 7, 2014 –Los Angeles, CA –  Susan Neimes, Publisher and Managing Editor of ENX (engage ‘n exchange) magazine and Scott Cullen, Publisher and Editor of The Week in Imaging (TWII), have Read More

Monday? Everyone knows that a great copier sales person week starts late Sunday because we called it quits early on Fridays, especially in the summer. With that in mind, Sunday night is geared to getting these type of jobs accomplished. Answering e-mails that came in late Friday Read More