March 1, 2014

Question:. I have been filling the Xerox XC 1255 family and Sharp Z 830 series copiers that use the toner cartridge for years. It seems that neither the remanufactured drum nor toners seem to hold the toner density. Sometimes when I replace both with reman they may work great for Read More

Tech Tip – HP CM4540MFP / HP M4555 MFP Control panel out of calibration or not responding in the correct locations ISSUE: Customer reports that the control panel appears “out of calibration” or is not responding in the correct areas. For example, touching on the right side Read More

What’s the Difference? (Comparisons among the many models in the growing Xerox DC250 style) The DC250 style is a growing series of truly excellent Xerox brand, full color multifunction copiers. Each new addition to the series brings new variations, while following closely Read More

In January, EFI held its annual customer conference, EFI Connect, at the Wynn in Las Vegas. This was the first time we had attended an EFI customer conference and it was enlightening. Of course, I’ve followed EFI for many years and because of my own tunnel vision and focus on Read More

In our Partner Transformation Assessment Practice, I’ve spent several years consulting MPS providers around the world using benchmarks we’ve established through our research and interviews. It has been interesting to see the reactions each time I present the results from one of Read More

Shortly after the December 2013 ENX issue was distributed, I had several service professionals, dealership owners and even one sales manager stop at the ENX booth at a tradeshow to talk with me about my December ENX article, Service Tech Sales Sleuths. To summarize the article Read More

If you’ve been in sales for long, you’ve probably heard people talk about “sales processes.”  You might even work under one.  There are dozens of different “sales processes” being used in the marketplace.  Some are pretty decent, some are basic, and some are extremel Read More

Chip Miceli, president of DPOE, has been in the office imaging business since 1972. He’s a familiar face at dealer meetings and industry events and is one of those dealers who is always generous with his time and his industry insights, whether it’s speaking to the press, speaking Read More

The document imaging industry business model is continuously evolving from a hardware and hardcopy orientation to the management of all types of content and information.  This change in landscape offers new opportunities to provide different kind of solutions and services to the Read More

Lawsuits are nothing new to third-party supplies vendors. Companies that remanufacture spent cartridges or reverse-engineer and manufacture new compatible SKUs routinely face lawsuits. I’ve been following the consumables markets since the late 1990s and have written plenty about Read More

The office imaging landscape is flush with dealers who have attempted to make a go of it with MPS but have either given up in frustration or become disenchanted, no longer devoting the time and effort necessary to make this a successful component of their business. But it doesn’t Read More

ARCOA Group Relocate – Remarket – Recycle Imagine the possibilities of having pick-up and removal of unwanted equipment straight from your dealership’s warehouse. Imagine the savings you could achieve having unwanted devices removed and legally recycled directly from Read More

Is Your Go-To-Market Strategy the Best It Can Be? Building A Successful Managed Services Business Part 2 by Charles Lamb How to Jump Start Your MPS Business by Scott Cullen Last Year was a Busy One for OEM Lawyers – Will 2014 Be Even Busier? by Charles Brewer Signs of the Read More