December 1, 2013

Subject: Toshiba 351C Question: Hey guys, I have a machine that won’t come to ready and I can’t get into 08 mode. Does this mean that the HDD is toast? If so, do you have any suggestions on a new HDD? Also, is the procedure the same as a b/w e-Studio? Thanks.  Answer: More than Read More

HP Color LaserJet series CM1312/CM2320/M351/M451/M375/M475 Paper Jam in Rear Door Issue: Paper jam in rear door message This problem is typically caused by the guide on top of the registration assembly being out of position. Physical damage to this specific part because of a Read More

The 49.XXXX Error Code Description: This error is caused by a few different things. Normally it is associated with a printer’s firmware needing to be upgraded. I have also read and heard other causes for this error, such as a driver issue. It could also be a JetDirect Card, Read More

Most successful dealers have modified their sales compensation schedule to reward solution sales. But even with the change of compensation plans, dealers are struggling with re-training traditional hardware-focused sales reps and hiring new solution sales specialists. While sales Read More

I attended the Ricoh dealer show Oct. 28 – 30 and my head is swimming. Held at the beautiful Aria hotel in Las Vegas, Ricoh had about 1,200 attendees at this show from over 800 dealerships. Here are some of my initial thoughts on the show after the first day: •    Dealers Read More

From networking events, holiday office parties, to social networking sites, opportunities to “meet” new connections abound. Exactly how do you make the most of every introduction? Let’s start with what not to do. Whether you associate the “seven deadly sins” with medieval Read More

Sometimes, when I tell people that I buy things off the Internet, they are insulted.  In fact, sometimes I’m treated like a traitor to the sales profession.  “But Troy,” they say, “Aren’t you the one telling us that the Internet is competing with the sales profession?  And Read More

The most difficult part of sales is getting the opportunity to deliver the message to the right person.  I mean, you can be the best closer in the business, you can hone your delivery to a diamond polish, and you can understand the value proposition to the nth degree, but if you Read More

Once a dealer, always a dealer. That pretty much sums up the career of Mike McGuirk, president of ProCopy Office Solutions in Tempe, AZ. After a long and successful career in the business, including a senior management position at a local UniCopy and Danka for almost 20 years, he Read More

Looking over the recent results of various hardware vendors for the second half of 2013, it is clear that the industry is seeing new signs of life.  Many companies are reporting that sales are up modestly compared to last year along with profits, and those that did not experience Read More

Is Memjet Changing the Game? Industry analysts have been predicting color as the game changer for years, yet there hasn’t been a reasonable and accessible solution to make color affordable and fast enough in the office —until now.  After more than ten years of research and Read More

Here’s another year that may not go down as the biggest year in the office technology industry from a news standpoint through the end of October when this article was completed.  Still there are a few notable stories as well as a noteworthy acquisition to report.  Some readers Read More

Eco-Certified™ Compatibles National Sales Associates is celebrating their 10 year anniversary with a big “Thank You.”  Thank you to the hundreds of wholesalers, resellers, dealers, and big box stores who have partnered with NSA to provide Eco-Certified™ Products including Read More

Top 10 Stories of 2013 by Scott Cullen Color War: Toner vs. Ink – A Conversation with Kim Beswick, President of Memjet Office by Susan Neimes Hardcopy Industry Continues Down Rocky Road to Recovery by Charles Brewer Mike McGuirk Brings the Best and Worst to ProCopy by Scott Read More