July 1, 2013

How Easy Is It To Go Green? by Scott Cullen OEM Green Solutions by Christina Kim The State of the Copier Parts Industry by Christina Kim A Conversation with JD Sullivan, President of Image Matters by Scott Cullen Lexmark Dealer Event Update by Andy Slawetsky Great Tech Read More

MWA Intelligence Launches Cloud-Based SAP  July 23, 2013 — MWA Intelligence (MWAi), a SAP Gold Partner and provider of enterprise-class Machine to Machine (M2M) and Machine to People (M2P) solutions announced the availability of the Cloud based, on-demand version of SAP Business Read More

Subject: Strange Toshiba DP8130 problem Question: The customer was having trouble with blurring when they printed through doc or off glass, but internals were perfect. I changed the CDD/lens unit and this fixed the issue. When I ran copies after the repair, I noticed only the Read More

Input Device Paper Jam For HP LJ9000/9000MFP/9040/9040MFP/9050/9050MFP/M9040MFP/M9050MFP/CLJ9500 Common component: C8531A Tray 4 High Capaticty 2000 sheet feeder Problem: consistant 13.11.05 input device paper jam when attempting to print from tray 4 Likely cause: Broken Pick up Read More

Xerox 7120 style Fuser Modules Repairing and rebuilding the fusers for the WC-7120, 7125, 7220, 7225 The WorkCentre 7120 series is a group of full color pure-bred Xerox machines which are worthy of our attention. These fellows share a lot of the basic design hallmarks of the 7425 Read More

Lyndon Johnson’s Secretary of Health, Education and Welfare John Gardner once said, “Excellence is doing ordinary things extraordinarily well.” Of course, this came long before the advent of managed print services (MPS), but the words still resonate in the day-to-day routines of Read More

The lazy, crazy days of summer are finally here. For some service departments it is a time to relax. For others, it is valuable time to improve morale and maximize the value each employee can contribute to the work place. When is the last time you took part in one-on-one Read More

Recently, I attended the Lexmark dealer show in Lexington, KY. Lexmark has done a great job over the last few years improving their communications and I hope this trend continues. During the two-day event, we spent most of our time with key executives and dealers. We sat through Read More

A Conversation with JD Sullivan, President of Image Matters Founded in 1999, Image Matters is an office technology dealership based in Knoxville, TN. The dealership and its 36 employees serve a diverse customer base, providing technology from Konica Minolta, Sharp, and Muratec as Read More

Last month we heard from the Laser Parts Industry on their current state of affairs. We’d like to continue the thread and learn more about the Copier Parts Industry, highlighting some of the differences as well as the similarities in the challenges and opportunities facing the Read More

Environmental Innovations that are Shaping the Future of the Industry Green—who would think such a simple word could end up carrying so much emotional, financial, and even political meaning? What might have started out as a life philosophy for some or as an advertising ploy for Read More

It’s Not Easy Going Green, but It’s Inevitable The green movement continues to pick up steam in all facets of society but has it created opportunities for the average office technology dealer? For some dealers green opportunities depend on geographic location, for others it Read More

The New-Wave of Enterprise Content Management (ECM) Intellinetics, Inc. is a global enterprise content management (ECM) software leader delivering ‘state of the art’ cloud-based software that enables document and records management in concert with their industry first ‘on-demand’ Read More