May 1, 2013

The Xerox WorkCentre 7425, 7428, and 7435 are a very popular family of full color multi-function copiers. These machines have filled in where the WC-7328 family left off. The fusers on these machines are worthy of a good technician’s attention. A bit of a head start on the Read More

Success Secrets of the 21st Century Service Tech by Scott Cullen Tim Brien of Oki Data on the Future of MPS by Christina Kim As Court Date Nears, Lexmark Puts More Pressure on Firms in Patent Suit A Conversation with Tarek Hafiz President of Cell Business Equipment by Scott Read More

Subject: Ricoh 3045 Ghost Image Question: The first 3 copies look good but then the copy starts getting extra images. It becomes increasingly worse from there. I changed out the drum blade and transfer blade, but I still have ghost images. I also cleaned the charge roller and Read More

Problem Customers have reported the yellow cartridge not printing properly with a fade from right to left (seen below on the Yellow PQ Troubleshooting page) due to a problem with the yellow toner engaging or disengaging. Solution Check the paper feed assembly / Paper Input Unit Read More

During my career in the office machine industry, I have had the good fortune to be able to meet and get to know hundreds of different office equipment dealers and OEM branches. As an active BTA member and instructor of the FIX Cost Management for Service Seminar, as well as a Read More

Imagine this, a phone call or email comes into your office from an end user that is being advised they are violating numerous patents by scanning a document, sending it over a network, and emailing to another. This is an operation my assistant and I perform numerous times Read More

Technology is moving fast. Advancements are coming from so many places it is difficult to keep up. The print industry is no different. However, it is not only advancements in our own industry that are moving things ahead, but also advancements in peripheral industries. Besides Read More

Internet or inbound marketing… SEO…social media…relevant content… You have probably all heard these buzz words, but what do they mean and how important are they really to your marketing strategy? Do you need to jump on the bandwagon to get your customers’ attention? YES! Today’s Read More

Tarek Hafiz, president of Cell Business Equipment (CBE) in Irvine, California, is one lucky guy. He’s got a thriving office technology dealership that sells Canon, Ricoh, and Sharp products, and this year celebrates the 20th anniversary of his company. Through high times and lean Read More

Last summer, I wrote an article for ENX about Lexmark’s efforts to extract royalty fees from an undisclosed number of third-party supplies vendors. Alleging the firms had marketed remanufactured toner cartridge that violated its patents, Lexmark demanded the accused pay royalties Read More

This month at ENX, we get a chance to speak with OKI Data’s Tim Brien about MPS. We discuss practical tips on how to make MPS model work for your business, as well as tackle the larger issues of how MPS is changing with new technologies. Wherever you may be in the spectrum of MPS Read More

The old saying, “If it ain’t broke, don’t fix it,” has never flown in the office technology business where service, support, and periodic maintenance are prime revenue generators. Even though digital technology has upped the ante on reliability and connectivity and software Read More

Off Lease Remarketing GE Capital Americas provides remarketing of a complete mix of copiers and office imaging equipment from all major equipment manufacturers. These assets are available for immediate purchase by domestic and export buyers. GEC can provide a single needed Read More

“Confound that brutish electronic contraption!” Perhaps that’s what one or two Victorians shouted when they confronted a problem still facing people throughout the world—the failure of electrical equipment. Consider the first transatlantic telegraph cable in 1858. In T Read More

This week Andrew Ritschel, president of Electronic Office Systems in Fairfield, NJ, shares what’s hot and what’s not in his market. EOS sellsRicoh, Savin, Lanier, Konica Minolta, Kyocera, HP, and Canon devices, and also offers MPS, content management systems, and network Read More