February 1, 2013

Gauging Current Attitudes about Color Technology by Scott Cullen Outlook for 2013: Storm Clouds on the Horizon by Ed Crowley Plenty of New Hardware Hits the Market in 2012 by Charles Brewer A Conversation with Joe Dellaposto of WPS by Scott Cullen Top Three Business Practices for Read More

We have one final trend that we somehow misplaced when putting together the various trends pieces for January that we’re running now. This is from Jim Coriddi, vice president, dealer division, Ricoh Americas Corp. I think you’ll find what he has to share particularly interesting. Read More

Subject: Samsung SCX 4826 Blank Copies Question: I am getting blank copies. I checked the fuse on the HVPS and it’s good. Does the HVPS go bad on this machine or is there some other place I should be looking? Answer: Did you stop in the middle of the copy process to see if the Read More

Color M500 series – M600 series – CP5525 – CM4540 – M4555 – These firmware files require an interactive update method. You CANNOT update these Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods Read More

General Tech Info on monochrome Xerox® Phaser® Printers Including Phaser 3200, 3300MFP, 3500, 3600, 3635MFP, 4400, 4500/4510, and 5500 / 5550 Forgive the Star-Trek pun, I couldn’t resist. The Xerox® lines of “Phaser®” printers represent a wide range of printers and multifunction Read More

What can I do to help you be more successful?” Clients may hear this question from salespeople, but have you ever asked this question to your vendor? We have all heard about the win-win buying and selling model, but when was the last time you had a meaningful discussion with your Read More

To a lot of CEOs, a website is a bit like owning an older car—it’s given you a pretty good run for your money and it does what you need it to do. Sure, the mileage isn’t great, but is upgrading really a top priority? As you are looking at your marketing strategy for the coming Read More

Recently, we published an article (Your Reps are Starving) concerning the impact of current imaging system market trends on the ability of a sales rep to earn a living. We received many comments, mostly positive (Thank You!). A lot of people asked for additional detail. So here Read More

As businesses look for ways to meet their 2013 goals, business leaders and managers need to look beyond quality control measures and cost-cutting strategies. Business leaders need to go back to the beginning and ensure they have top quality employees on their team, because one of Read More

A Conversation with Joe Dellaposto of WPS This year marks the 40th anniversary of Word Processing Services (WPS) in Hagerstown, MD. With yearly revenues in the $11 million+ range the company has come a long way since its humble beginnings. Today they sell products from Savin, Read More

Despite all the bad news we have been hearing about the hard copy market lately, hardware manufacturers have remained active. Last year, the industry witnessed plenty of important new product releases for office users. The year began with news of many new machines, and we then Read More

It’s that inevitable time of year again, when we review the events of the previous year and look ahead to the next one. The imaging industry was clearly a mixed bag in 2012. It almost felt as if the industry collectively held its breath as signs of a major industry shift Read More

If you’ve been around this industry as long as I have you probably remember the year of color. That was the year customers fully embraced color copiers and the market took off like a rocket. What year was that? You probably don’t remember the exact year since this was something Read More

Lasertone is one of the best kept secrets in the wholesale OEM supply industry. Founded in 1988 by Isaac Deutsch, Lasertone has quietly built a wholesale customer base that numbers into the thousands of office equipment dealer resellers, wholesalers and distributors of genuine Read More

In the world of MPS, commission for clicks is the common method pay compensation for reps. Most of the time commissions are paid off the monthly revenue click from systems that are under a MPS agreement, and in some cases commissions are paid one time for the first month’s worth Read More