Laser
Pros International
Laser Pros International (LPI) is one of the largest suppliers of
laser printer parts and accessories in North America. As a Hewlett
Packard Authorized Parts Reseller, LPI offers a full line of
genuine OEM HP laser printer parts as well as providing an
extensive variety of Laser Pro USA made compatible laser printer
parts and supplies. LPI also offers the most sought after Lexmark
and Canon OEM and compatible laser printer parts, supplies and
assemblies.
Over the past two
decades, LPI has expanded their HP Certified Technical Support
team to better meet the needs of their growing number of
customers. Laser Pros' Technical Resource Center offers practical
solutions for the laser printer servicing technicians who have
come to depend upon and trust Laser Pros to providing superior
technical assistance. Today LPI has become the technical lifeline
for thousands of well-trained copier technicians who, thanks to
newly acquired MPS agreements, find themselves servicing Laser Jet
Printers. LPI Technical Research Center is the technician's first
choice for easy-to-find and relevant laser printer technical help.
If you need to learn how to remove a cover, identify the meaning
of an error code, figure out the maintenance cycle, decide if a
firmware upgrade is needed, isolate a part, acquire an item order
number, or identify a reset code, just visit LPI's Resource Center
http://www.laserpros.com/resourcecenter .
Laser Pros Technical Resource Center Support Team has put together
useful guides, tips and
instructions on the most commonly seen service issues to help you
and your customers for hundreds of models of Hewlett Packard. They
continually update their service bulletins and their OEM issued
modifications and technical releases to make sure you have the
most up-to-date knowledge bank available. Part Guides, Service
Manuals, Reference Tools and Tech Tips are all easily accessible,
as no login or pass code is required.
Steve Spencer founded LPI in 1990 in Wisconsin. Steve and his
brothers Shane, Scott and Stace continue to uphold the values of
integrity, honesty, hard work, and respect, with their community
involvement and superior customer service contributing to the
success of Laser Pros International. These family values extend to
the over 100 LPI employees who are dedicated to their thousands of
customers. The professionals at LPI provide more than printer
parts and supplies. They provide the entire package.
LPI prides their sales staff as having a broad range of technical
training. When a technician calls with an error code, the sales
rep's goal is to be able to identify the problem and suggest a
corresponding solution. If a replacement item is necessary, the
rep will know the item order number and cost, as well as be able
to arrange the shipment to be made to the tech, their office or
the end-user's office. Tech support is available Monday thru
Friday, 8am-6:30pm CST. They can be contacted by using the online
form on the Web page or emailing
sales@laserpros.com , or
alternatively, by calling 1-888.558.5277.
LPI offers two monthly e-newsletters: Top Cores Wanted and Tech
Tips. You can sign up online and receive subscriber-only special
offers, including Top Cores Wanted list, helpful tech tips,
industry news, downloads and more. You may also keep in contact
with LPI's most current offerings and specials on Twitter.
Laser Pros realized the need to provide fast, economical solutions
to their Western region partners. As part of their consistent goal
to provide the best customer service in the laser printer
business, LPI recently opened an 11,000 sq foot distribution
center in Las Vegas, Nevada. The new distribution facility
provides one-day ground shipping to all of California, Nevada, and
Arizona, and two-day ground shipping to Washington, Oregon, Idaho,
Utah, Wyoming, New Mexico, Colorado, and parts of Texas.
The new distribution hub allows faster response times, convenient
will-call service and reduced transit costs. The Las Vegas
facility stocks the full catalog of LPI's offerings ready for
will-call, immediate direct or blind drop shipping, allowing for a
faster turn-around on orders and more efficiently meeting existing
needs. The Las Vegas warehouse was not only designed to improve
service and lower costs for their customers, but also to support
projected growth.
To showcase their new branch, LPI cordially invites those
attending World Expo in Las Vegas,
July 14-15, 2010 to visit Laser Pros International exhibit booth
537. You will have a chance to meet several LPI professionals and
review the quality and quantity of the extensive line of HP,
Lexmark and Canon OEM and compatible products they offer.
Back by popular demand, Ebben Joslin, LPI's Technical Support
Supervisor and Todd Mackoway, Account Executive, will present a
World Expo educational offering Solutions to Laser Printer
Failures. Using the vast array of information gathered from over
900 weekly LPI technical support calls, they will review how to
properly identify and fix the most common failures encountered in
the field on LJ, CLJ, and MFP printer models.
As part of their ongoing Green campaign, LPI continues to expand
their Cash for Cores! Program. LPI aggressively buys
used/repairable HP and Lexmark laser printer cores. Currently they
are purchasing over 100 different laser printer cores. Prepaid
shipping labels are provided.
Additionally LPI offers a state-of-the-art Core Management Process
that enables LPI to do all the counting, recording, storing,
purchasing, or returning cores. Dealers may choose to purchase new
OEM, new compatible exchange, advance exchange, or remanufactured
laser units, or use your own cores. Your Laser Pros Account Rep or
www.laserpros.com can
provide specific information and purchase pricing on cores.
LPI has over 5,000 SKUs of products covering HP, Lexmark and Canon
laser printers and parts for multifunction machines. With the
expansion into the new Las Vegas distribution center, LPI has over
40,000 square feet of space dedicated to providing their customers
with the best in research and development, first to market
manufacturing, core exchange and purchasing, technical assistance,
green initiative, and exceptional far-reaching customer service.
Their computer infrastructure provides security, backup redundancy
to a parallel system, as well as real time updating of inventory
and customer information. LPI's online ordering allows for 24/7
real time inventory and ordering capabilities.
The entire extended family of Laser Pros International's employees
thank their current and past customers for their support. They
look forward to introducing new customers to LPI's quality
products, technical resources and exceptional customer service.
Contact Laser Pros International Corp.
One International Lane • Rhinelander, WI 54501
tel. 888-558-5277 • 715-369-5995
www.laserpros.com •
marketing@laserpros.com
Western Distribution Center
7481 Eastgate Rd • Las Vegas, NV 89011
tel. 888.558.5277