January 25, 2010 - Bryn Mawr, PA

Strategy Development Holds Successful Service Management University

Date and location announced for next workshop 

January 25, 2010, Bryn Mawr, Pa. — Strategy Development held the inaugural BTA Service Management University (SMU) earlier this month in Dallas, Texas, to rave reviews. In order to achieve solid profits and generate cash to invest in growth, dealers need a high performing service department.   

SMU is instructed by the industry’s two leading service consultants, Mike Woodard and Jack Duncan. This is the only service management training program that combines in-depth knowledge of the industry leading management systems with real world experience leading high performing service organizations. 

Participants left the 3.5-day workshop with the tools and processes they need to develop service employees and execute on a sound plan to exceed industry benchmark service results. 

The feedback from the participants clearly demonstrates the value of the learning: 

 “Jack Duncan and Mike Woodard were excellent instructors. Their ability to explain the purpose of each topic and then apply it to everyday use was great. I found this class extremely beneficial and feel confident it will easily pay for itself in 90 days.” — Blake Elliott, Operations, Standley Systems, Oklahoma City, Okla. 

“Excellent class, excellent material, and excellent presentation. I could tell it was taught from “real” world experience, not just reading from a script.” — Jim Jaquess, Kyocera Mita America, Fairfield, N.J. 

 “Jack and Mike both did a wonderful job delivering the material. Their knowledge and experience was invaluable. I came back to our dealership with the tools to really make an impact on our service department gross profitability.” — David Redd, Vice President of Service, Stargel Office Solutions, Houston, Texas 

The next BTA Service Management University will be held February 16-19 in Dallas, Texas. To register please go to www.bta.org or contact Mike Woodard, woodard@strategydevelopment.org or (610) 742.4701