BEI Pros

In today's economic environment, it is more critical than ever to maximize your service profitability and operational performance in order to weather the current financial storm. BEI PROS is an innovative service profitability consulting / training group that has a proven track record in helping companies improve their bottom line profitability and operational results in service. We show you how to achieve 52% + GP in service while, at the same time, improving all levels of service to your customers. In addition, we will show you how to recoup the cost of any of our programs within the first 90 days.

BEI PROS recently announced that it has deposited $8,000,000 in profits to its $500,000,000 base of dealer clients in its first 23 months of operation. BEI PROS President, Jerry Newberry, and Vice President, Jeff Kelly, proudly announced these incredible results prior to entering into their 42nd consulting engagement as the experts in dealer service profitability and productivity improvement.

BEI PROS, founded in August of 2007, is the collaboration of two service executives' knowledge and experience gained during their careers with mega dealers and manufacturers.

Let's meet our expert team of "Service Improvement Specialists":

Jerry Newberry, President

Jerry brings over 26 years of industry experience, the last 10 years with Global Imaging Systems as a corporate officer and Vice President of Service. During Jerry's time with Global he was responsible for working with all global locations to achieve service operational benchmarks and a 52% companywide service GP. Prior to his career with Global Imaging, Jerry spent 10 years at Xerox Corporation and was a VP of service in the independent dealer environment.

Jeffrey Kelly, Vice President

Jeff has more than 20 years of experience in the office products industry. He has worked with Xerox Corporation as an industry service consultant, and as a Director of Service within the independent dealer environment. While working at Xerox Corporate headquarters, Jeff was responsible for going into service branches and implementing processes and systems to ensure maximum margins and field performance. Jeff's area of expertise is maximizing service operational efficiencies and profitability using proven systems.

BEI PROS has 3 specific programs they have developed to help the independent dealers maximize their results in service. PROS offers an Onsite Consulting Service, an Advanced Service Management Operational Excellence & Profitability Improvement Training Program, and a Sales and Service MPS Training Program. Let's take a deeper look into the programs offered by the PROS team:

Onsite Consulting Service

Many companies know the problems that exist within their service organization but are not exactly sure how to go about fixing them. This is where BEI PROS comes in. Our proven assessment process is the only one of its kind in the industry. We focus on identifying all areas that are preventing your service organization from achieving 52% plus Gross Profit and attaining all operational benchmarks.

We are closely involved in the execution of your customized action plan by having consistent discussions with your management team as they implement the plan. We provide your service management team with the processes and procedures to use during the execution phase of the plan.

Below is an outline of our 9 Phase Onsite Consulting program:

Phase 1 Assessment & Identification -
provide a complete and detailed write-up of all of our findings while onsite.

Phase 2 Performance to benchmark analysis (operational & financial).

Phase 3 Development of the action plan.

Phase 4 Development of clearly defined expectations and responsibilities at the service manager, supervisor, tech, parts and dispatch positions.

Phase 5 Full explanation of how to begin the execution process.

Phase 6 Review, provide and implement all processes needed for full execution of the plan.

Phase 7 Implementation of an expense control model.

Phase 8 Monitoring and continued improvement process.

Phase 9 Utilize the BEI PROS Service Tools (territory development software,
performance stack ranking tools, company trend performance, and periodic
round tables).

Advanced Service Management Operational Excellence & Profitability Improvement Training Program
Our "Advanced Service Management Operational Excellence & Profitability Improvement Training" program is designed to teach your service management a skill set that will allow them to learn the nuts and bolts of how to assess your company's current condition, implement a customized action to drive profitability and operational metrics, and ensure you know how to properly and strategically execute the plan.

We have conducted this training with Presidents, VP's, Service Managers, Field Supervisors and lead tech personnel level employees. This skill set is valuable to all levels of management that have a vested interest in maximizing operational and financial performance in service.

Below are some of the topics covered in this 3 day extensive training program in sunny Tampa, FL:

• Top 15 "Must do's" to achieve 52+% service margins

• How to assess your service organization & identify your opportunity areas

• Action plan development

• Action plan execution "workshop"

• Follow-up... the failure of 90% of service managers

• Generating service revenue

• New updated Service Benchmarks-- "financial & operational"

• Service Financials ? How to read, interpret and react

• Setting expectations

• Getting "Buy in" from the employees

• The role of a dispatcher & parts personnel

• Delegating effectively for results

• Eliminating obsolescence and parts variance

• Maximizing employee productivity

• How to "effectively improve" underperforming employees

• The impact of product reliability on your profitability!

• The "differentiator for service and sales"!

• How to utilize "internal benchmarking" to drive profitability

• The new "WEB-BASED" automated territory analysis software

• Hiring & Recruiting "the right way".

• The "New" print management model for service!

Please visit www.beiPROS.com  for more details on both the Onsite Consulting Service and the Advanced Service Management Operational Excellence & Profitability Improvement Training Program.

Print Management Solutions Group - Sales and Service MPS Training Program
Print Management Solutions Group is a strategic alliance between Learning Outsource Group and BEI PROS, with a simple mission to support document imaging dealers, resellers, and OEM's with the development and implementation of a profitable and sustainable MPS offering. By leveraging our talent, experience and extensive resources, we provide a seamless solution to improve sales and sales management effectiveness, service productivity and profitability, and operational efficiencies.

You can get more details on this industry's first combined sales and service offering by visiting www.printmanagementsolutionsgroup.com

Let's talk to Jerry and Jeff to get some more insight on the services and offerings BEI PROS provides to the dealer community.

ENX: Jerry, there's a lot of talk in the industry on BEI PROS lately. What is the focus of BEI Pros?

JERRY: Our mission with BEI PROS has always been focused on assisting the dealer environment in achieving high service profitability and maximizing service operational performance. We have developed proven processes and systems that have been tested and perfected in over 100 companies. We share this knowledge with our dealers through our consulting and training programs. provide
ENX: Jeff, tell us about the "Advanced Service Management-Operational Excellence &Profitability Improvement Training" program that PROS is offering.

JEFF: We have discovered that there is no formal training that covers all aspects of maximizing service operational performance and profitability. As a result, we have developed a three-day, all encompassing training program that specifically focuses on addressing this area. Our world class training is guaranteed to provide the skill set needed for Service Management to improve an organization's operational performance and profitability, and to ensure that they
provide the highest level of customer service to their perspective market.

ENX: Thanks Jerry and Jeff. Now let's take a look at what some of your current consulting and training customers have to say about your program.

CONSULTING SERVICE

"As a business owner in the document technology industry for 19 years, my clear objective is to deliver world-class technical service to my clients while operating the most productive and profitable service organization. Over the years Jerry and Jeff's expertise and proven processes have helped my company consistently achieve both."
Frank Gaspari, President
Flex Print INC.

"If you're serious about improving your service margins, then you need to contact BEI PROS; it is one of the best investments we've ever made."
Jeff Gau, President
Marco Business Systems

"Since Jerry Newberry and Jeff Kelly have become involved with our operating companies, we have seen increases in service efficiency and customer effectiveness, but most importantly, we have experienced significant improvements in our service department profitability. I would highly recommend BEI PROS to any dealer looking to improve their service profitability."
Jeff Talley, President
The Pater Group, LLC.

"We engaged Jerry and Jeff with BEI PROS in May, 2008. They performed an extensive assessment of all aspects of our service organization and developed a very detailed action plan to address all findings; 90 days later our pending calls and response time are the lowest I have ever experienced and our most recent profit in service is the best it's ever been! I have engaged many consultants but never have I had this level of positive impact on my business! I highly recommend them."
Dean Boring, Owner
Boring Business Systems

TRAINING PROGRAM

o "This class provided too many invaluable training modules to list. I now feel I have a "golden roadmap" for ensure my business's success."

o "This is the most valuable seminar I have ever attended in my 25 years in service. The knowledge and experience of the PROS team is invaluable!"

o "The company assessment training and action plan development modules were extremely effective! I am now confident that I can return to my company and have an impact on profit improvement almost immediately!"

o "I did not know what to expect from this training. I now feel I have a clear direction and a better understanding of my responsibilities to operations and profit improvement, and I am excited to start the process"

ENX: Okay, Jerry, your clients had lots of good things to say about BEI PROS, but as its president, you get the last word.

JERRY: Of course we would like to thank all current BEI PROS customers for allowing us to work with their organizations. We sincerely get satisfaction from seeing each company increase their service profits, along with having their operational performance and customer service improve! Any dealers that are looking to improve their service operational performance, decrease the current stress level of their service staff, improve machine reliability and increase service profit margins should give me a call. We would be happy to share our experience with you.

For more information please visit: www.beiPROS.com  or contact Jerry Newberry @ 813-713-3592.