Electronic Business Machines

Electronic Business Machines has a four decade history of working one-on-one with their reseller clients. Originally established in 1970 as a local retail office equipment machine dealer, EBM understands the needs of the retail and wholesale side of the office equipment industry. Over the past four decades EBM has always listened to the needs of their customers. They have learned to sell what their customers need. Through the years, EBM has shifted their focus from retail to wholesale. Today they are a Lexmark Tier 2 Authorized National Distributor.

“We offer the personal touch,” explains President and long time employee Mike Hicks. “EBM’s business model encourages our staff to actually talk with our customers. With an average tenure of 23 years, our employees know the industry. We know the products. We have a vast network of business relationships. If you have equipment or parts challenges, give us a call. If EBM can not provide you with the needed knowledge, equipment, parts and supplies, we probably can recommend someone who can.”

Mike Hicks, President

In 2001 EBM became an E.S.O.P. corporation. Being employee owned enhanced the level of support and service every employee offers to their resellers. Each employee-owner understands the personal opportunity they have to earn your business. Each is committed to proving that EBM is truly a World Class leader in the office equipment industry.

When is the last time you, as a reseller, talked with a corporate president or a member of the board of directors when you called a wholesaler? At EBM, Corporate President Mike Hicks is also Sales Manager. Corporate Vice President Barry Patrick is the Depot Manager. Controller Carol Hicks serves as the corporate Secretary / Treasurer. Service Manger Mike Mitchell is on the Board of Directors. Each has decades of hands-on working experience with the products and services their resellers request.

                          Barry Patrick-Depot Manager,
                        Mike Mitchell-Service Manager

“We truly believe in partnering with our resellers,” Mike Hicks continues. “Hardware, accessories, parts, supplies, software, technical help, repairs, customized assembly, and conversions are all part of EBM’s ability to help take care of our resellers’ needs. We have the technical expertise and industry contacts to handle unique projects. If you have a special need, call EBM.”

With the expansion of authorized Lexmark dealers throughout the USA, EBM has become a leading Tier 2 Authorized National Distributor of Lexmark products. EBM is currently offering the full line of the new Lexmark A4 products. Traditional copier dealers now have access to the Lexmark X651, X652, X654 and X658 through EBM’s Lexmark Distribution Division. Scott Wright can help resellers with sales, service and supply information. Whether you need competitive selling information, a printer, MFP, parts, consumables, manuals, drivers, supplies or installation advice, EBM’s knowledge staff is here to help.

Sales Team

As an Authorized National Distributor of Lexmark products, EBM provides weekly EDI reporting to Lexmark. Authorized Lexmark dealers receive full credit toward their commitment level, bonus and rebate programs for all Lexmark purchases made through EBM.

Electronic Business Machines is located in Lexington, Kentucky. Their proximity to Lexmark’s corporate headquarters and longtime history of working with Lexmark allows for ease of distribution and personalized contacts.

As a Lexmark Authorized Parts Distributor, EBM provides genuine Lexmark OEM parts to authorized service providers and large corporate self-maintainers. EBM offers the full line of Lexmark parts covered under Lexmark’s exchange program. This includes Lexmark fusers, print heads, controller and engine boards. EBM also offers component level board repair for legacy Lexmark equipment that is no longer directly supported by the manufacturer.

EBM’s registered resellers/partners may access Lexmark equipment technical information on EBM’s toll-free technical support line. EBM maintains an ongoing history of offering equipment, supplies, parts, competitive selling information and technical support for new and legacy Lexmark equipment.
 
As a Lexmark Certified Solution Provider, EBM can assist you in the assessment of your document workflow and help guide, develop and implement a cost savings program. EBM can partner with other Lexmark resellers to simplify and clarify any Lexmark installation.

EBM is a longtime Business Technology Association (BTA / NOMDA) member, sponsor and supporter. They are proud of their 30+ year affiliation with BTA. EBM encourages fellow BTA members and all of their resellers to call 800.832.6522 or visit their website at www.ebmky.com  and sign up for EBM’s newsletter.

While visiting www.ebmky.com  you may register to become an EBM Partner. Once you receive your login information, reseller partners will have 24/7access to:

• Online ordering
• Real-time Customer Account History
• Real-time Order Status
• Real-time RMA Request Management
• Automatic Order Notification via e-mail
• Dynamic pricing discounts
• Manage multiple (blind) shipping locations
• Dynamic New Items view
• Dynamic Sale and Inventory Reduction views
• Purchase on Account with approved credit
• Credit Card or COD purchase options
In addition to access to an extensive line of Lexmark products, EBM offers a unique mixture of state-of-the-art and legacy products, supplies and service. Customized set-up and installation assistance are all part of the diversity of products and services offered by EBM’s resourceful owner-employees. If one of your customers ever requests an item or service your staff is unfamiliar with, call an experienced EBM representative for guidance. EBM has 35+ years of experience and certifications dealing with the sales, repairs and supplies needed for:
• Printers • MFPs • Copiers • Typewriters • Monitors
• Software solutions • Dictation equipment • Scanners
• Projectors • Display products • Board repair
• Refurbished equipment • Refurbished components
“One of EBM’s strengths is our ability to fulfill the needs of our resellers,” Mike Hicks explains. “The depth of the legacy knowledge of our staff is unmatched in the industry. We truly have been there, done that. Additionally, we have up-to-the-minute information and experience and the willingness to create procedures to meet the dynamic needs of our clients. With over 10,000 active partner resellers, we offer leading edge products and solution. We truly partner with our resellers, offering real-life, best solutions for the needs of their clients.”
Have you ever received a RFQ or other request for typewriter sales or service? The need for typewriter repair and new products is still necessary with many governmental organizations. If your client or RFQ requires typewriter equipment or service, EBM can answer your questions and suggest appropriate equipment and offer aggressive reseller pricing. EBM recently acquired the entire existing stock of Lexmark’s typewriter parts. As of 2009, EBM will offer the complete sale and support of Lexmark typewriter parts worldwide.
Located in central Kentucky, their blind-drop shipping allows for timely and economical delivery to all of the USA. Their mid-American sensibility and courtesy is an attribute when dealing with every member of their staff. Each one is dedicated to making every reseller’s contact with an EBM employee a worthwhile endeavor.
The service department at EBM is one of the key factors behind their many years of success. Their in-house service technicians and a state-of-the-art electronic lab are available for immediate duplication of a reseller’s service challenge. EBM is the reseller’s technical partner for solving service issues. They have immediate access to most major brands of printers, faxes and copiers. Whether it is Lexmark, Xerox or HP printers, EBM has an expert factory-trained staff member to help their reseller partners with technical situations.

EBM is also an authorized service center for Brother, Okifax and Xerox fax machines. EBM provides parts, supplies and technical support for most brand name typewriters, dictation equipment, shredders and calculators. Call Service Manager Mike Mitchell for your office machine service needs.

EBM is your one-stop distributor of a wide variety of equipment, supplies and parts. Lexmark resellers will find a superior echelon of customer service when partnering with EBM for all your Lexmark equipment, supplies and parts needs. Mike Hicks and all the owner-employees at Electronic Business Machines encourage you to call, email or visit www.ebmky.com  to enjoy a shared knowledge and products.

Contact Electronic Business Machine

1408 Versailles Road, Lexington, KY 40504
tel: 800.832.6522 • 859.233.0421
fax: 859-281-6328
www.ebmky.com  • Email: mhicks@ebmky,com